# Customer Success Manager, Ads Solutions

**Company**: OpenAI
**Location**: London, UK
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: Full time
**Category**: Sales
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q124605186

**Apply**: https://jobs.ashbyhq.com/openai/3a2b9078-f4ac-4d97-89b2-2bbf59919796?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_52ca7070-c18

## Description

We're looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

In this role, you’ll:

- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.

- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.

- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.

- Identify opportunities to expand partnerships through increased product adoption and incremental investment.

- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.

- Surface advertiser feedback and insights to inform product improvements and long-term strategy.

- Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.

You might thrive in this role if you:

- Have 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.

- Have experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.

- Are comfortable interpreting performance data and translating insights into strategic recommendations.

- Have experience with data querying (e.g. SQL, advanced excel/GSheet)

- Communicate clearly and build trust with both technical and non-technical stakeholders.

- Operate with ownership and accountability in fast-moving, evolving environments.

- Demonstrate sound judgment and a commitment to user trust and responsible platform growth.

## Skills

### Required
- digital advertising
- account management
- customer success
- consulting
- data querying
- SQL
- advanced excel/GSheet

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/3a2b9078-f4ac-4d97-89b2-2bbf59919796?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)