# Operations and Project Specialist **Company**: Salesforce **Experience**: senior **Job type**: full-time **Category**: Human Resources **Industry**: Technology **Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/ES-Operations---Project-Specialist_JR362238?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_52b87eea-434 ## Description As a key member of Salesforce’s Employee Success – Global ES Operations team, this role shapes a world-class employee experience. Sitting within a dynamic and innovative HR organization, the Operations and Project Specialist leverages Salesforce technology and strong cross-functional partnerships to deliver scalable, employee-centric solutions across regions. **Project Management (Primary Focus)** - Lead and support special projects and programs across the Hire-to-Retire lifecycle, including reviewing BRDs, conducting UAT, driving change management, and managing stakeholder communications. - Partner with the team to proactively identify and deliver operational and employee experience improvements using AI, automation, RPA, and data-driven insights. - Contribute to post-project hypercare and stabilization plans to ensure smooth transitions, timely issue resolution, and strong adoption of new solutions. - Train and enable People Services team members on new processes, procedures, and tools to embed changes effectively and build team capability. - Build trusted, consultative relationships with operational management and Employee Success partners at all levels to align on process, policy, and operational impacts. - Support development and maintenance of end-to-end SOPs and process maps in partnership with cross-functional stakeholders. **2. Employee Support and Case Management** - Deliver frontline support to prevent, resolve, and refer employee questions or concerns across Benefits, Compensation, Time Off, and Leave of Absence. - Serve as liaison between Benefits/LOA vendors and Salesforce employees, while functioning as the primary escalation point for LOA specialists, managers, Total Rewards COE, and other stakeholders. - Act as subject matter expert on leave policies and regulations, interpreting Salesforce practices to provide expert advice, guidance, coaching, and case management for complex individual leave scenarios. - Partner with global stakeholders as a thought leader to design seamless, end-to-end experiences for high-visibility LOA and Benefits programs that prioritize employee experience. - Develop, implement, and continuously improve internal team procedures, conducting regular audits to ensure full compliance with Salesforce policies, procedures, and current legislation. - Drive compliant, scalable processes for LOA, compensation, and benefits administration through proactive documentation, process harmonization, and opportunity identification. **Requirements and Qualifications** - Bachelor’s degree (or equivalent experience) required. - Project Management experience is required. - Minimum 3 years’ experience in human resources, including leave management experience and LOA administration & vendor management. - Experience of benefits management across EMEA desirable. - Prior experience in HR operations, shared services organization, or a centralized HR function preferred. - Experience working in a high volume, fast-paced environment, preferably in a high growth technology company. - A strong track record in implementing or assessing technologies such as AI, RPA, chatbots or advanced analytics in HR/operations is highly desirable. **Technical Skills:** - Advanced knowledge in Excel and/or other spreadsheet applications. - Experience with case management systems and Workday is highly desirable. - Advanced knowledge and experience with Google Suite. - Fluency in English, both verbal and written; proficiency in other European languages is highly desirable. **Core Competencies:** - Demonstrated ability to successfully navigate ambiguity, manage multiple priorities, and thrive in a constantly changing environment. - Highly resilient and adaptable, with a proven ability to pivot and perform effectively in a rapidly changing environment. - Strong analytical and quantitative skills. - Outstanding time management and professional communication skills. - Exceptional verbal and written presentation skills, including the ability to craft materials for audiences at all levels of the organization. - Able to work both independently and collaboratively, effectively managing day-to-day work and deliverables with moderate guidance. ## Skills ### Required - Project Management - HR operations - Leave management - Benefits management - Excel - Google Suite ### Nice to have - Experience with case management systems and Workday - Proficiency in other European languages - Experience working in a high growth technology company --- Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Ireland---Dublin/ES-Operations---Project-Specialist_JR362238?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)