# Guest Experience Specialist

**Company**: Sandbox VR
**Location**: New York City
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Retail
**Industry**: Entertainment

**Apply**: https://jobs.lever.co/sandboxvr/6dece825-2c7f-4c45-9566-84cb2974d28e
**Canonical**: https://yubhub.co/jobs/job_52b7f553-54d

## Description

Who We Are:

We're Sandbox VR, a leading virtual reality experience provider. Our mission is to bring people closer together through immersive adventures.

What You Will Be Doing:

Create unforgettable guest moments by greeting guests with energy and inviting them into an exciting, welcoming environment.

Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up.

Proactively share offers (F&B, repeat visits, gift cards) to boost engagement.

Be a Tech & Experience Expert by mastering our proprietary tech and keeping gear calibrated.

Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests.

Communicate with management and tech support when issues arise, clearly and quickly.

Keep Things Running Smoothly by maintaining a spotless, high-energy store that meets Sandbox VR standards.

Sanitize gear thoroughly and display materials/gift cards to brand expectations.

Prepare iPads, body trackers, and gear before and after every session.

Shift Leadership & Coaching:

Open/close the store, manage daily audits, break schedules, and labor spend.

Run shift check-ins, coach in real time, and train new hires.

Ensure team performance, morale, and guest service standards remain high.

What We Are Looking For:

Egoless & Coachable: You take feedback well and pitch in wherever needed.

Adaptable & Proactive: You're resourceful, self-driven, and good with change.

Team-Focused: You stay positive and celebrate group wins.

Reliable: On time, in uniform, and ready to shine.

Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs.

Weekend Availability: Required.

Leadership: 1+ year in retail/hospitality leadership.

Benefits:

Paid sick time + 401(k) match.

Commuter benefits (transit + parking).

Referral bonuses + employee discounts.

Free VR sessions + guest review bonus.

## Skills

### Required
- Customer Service
- Problem Solving
- Communication
- Leadership
- Time Management

### Nice to have
- Event Planning
- Marketing
- Sales