# Principal Associate, Process Manager - Customer Resiliency, Recoveries Team (Hybrid)

**Company**: Capital One
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $108,900 - $124,300
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Process-Manager---Customer-Resiliency--Recoveries-Team--Hybrid-_R1002897-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_52abbe15-21f

## Description

We are looking for a Process Manager to join our Customer Resiliency, Recoveries Process Management team at Capital One. As a Process Manager, you will work with extended teams across the organization to manage and improve processes, meet commitments, and continuously improve.

Responsibilities:

- Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives

- Identify and implement process improvements driving issue resolution/risk mitigation activities

- Tracking and resolving process breakdowns

- Understanding customers' needs of the process and driving process improvements

- Developing and maintaining formal process documentation including procedures and process flow diagrams

- Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

- Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

Requirements:

- High School Diploma, GED or equivalent certification

- At least 3 years of Project Management or Process Management experience

- Good enough is not in your vocabulary

- Passion for problem solving with the ability to lean into challenges

- Curiosity driven, self-starter, accountable and life long learner

- Solid organizational skills including attention to detail

- Ability to ask probing questions to fully understand initiative impacts and design solutions in line with top of house strategy

- Outstanding collaboration and communication skills, capable of interacting and influencing stakeholders at all levels

Preferred Qualifications:

- Bachelor's Degree or Military experience

- 2+ years of Risk Management, Compliance or Risk Controls experience

- 2+ years of experience in Structured Query Language (SQL) or Tableau

- 2+ years of experience with data management, reporting and analytics

- 1+ years of experience using Lean & Six Sigma tools and methodology

- 1+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators

- BPM, Lean, Agile or Six Sigma certification

Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Salary: McLean, VA: $108,900 - $124,300 for Principal Process Manager Richmond, VA: $98,900 - $112,900 for Principal Process Manager

## Skills

### Required
- Project Management
- Process Management
- problem solving
- organizational skills
- communication skills

### Nice to have
- Risk Management
- Compliance
- Risk Controls
- SQL
- Tableau
- data management
- reporting and analytics
- Lean & Six Sigma

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Principal-Associate--Process-Manager---Customer-Resiliency--Recoveries-Team--Hybrid-_R1002897-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)