# Customer Service Ambassador (Wealth Select Centre & Customer Service Centre) - 12 months contract

**Company**: AIA
**Location**: Hong Kong, HK
**Work arrangement**: onsite
**Experience**: mid
**Job type**: contract
**Category**: Finance
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q30255387

**Apply**: https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Customer-Service-Ambassador--Wealth-Select-Centre---Customer-Service-Centre-_JR-58735?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_52a5bc99-0f2

## Description

Join AIA as a Customer Service Ambassador at our Wealth Select Centre & Customer Service Centre in Hong Kong.

Responsibilities:

- Serve customers and agents by addressing their enquiries, requests, complaints, and MCV verifications.

- Follow operation procedures in compliance with documented procedures, service benchmarks, regulatory requirements, and company policies and practices.

- Provide prompt and accurate services, policy information, and professional advice to customers.

- Manage and resolve customer problems and elevated customer complaints.

- Handle special requests relating to policy matters.

- Collaborate with Premium Collection and Underwriting departments to provide one-stop MCV verification service.

- Support case monitoring and investigation.

- Provide quality services to customers and continuously identify areas for improvement.

- Collect customer feedback and report operation problems to the Centre Head.

- Contribute new ideas to enhance customer experience and work efficiency.

- Coach and mentor team members, and prepare training material.

- Support working partners and ensure smooth operation and service alignment.

- Perform other assigned responsibilities and duties.

Requirements:

- University/College graduate with 4-5 years' relevant experience OR Form Five plus at least 7-8 years' working experience.

- Solid knowledge of life insurance.

- Excellent communication and interpersonal skills.

- Passionate about providing excellent customer service and driven by personal motivation.

- Open to changes and challenges.

- Proficient in both spoken and written English and Chinese, including Mandarin.

- Relevant license required for regulated activities.

## Skills

### Required
- life insurance
- customer service
- communication
- interpersonal skills
- English
- Chinese
- Mandarin

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Source: [Apply at aia.wd3.myworkdayjobs.com](https://aia.wd3.myworkdayjobs.com/en-US/External/job/Hong-Kong-HK-AIA-Hong-Kong--Macau/Customer-Service-Ambassador--Wealth-Select-Centre---Customer-Service-Centre-_JR-58735?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)