# Account Management Senior Associate

**Company**: Cigna Healthcare
**Location**: ESP Madrid - 38.75 hrs
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/ESP-Madrid---3875-hrs/Account-Management--IC--Senior-Associate---German---Swiss-markets---Cigna-Healthcare_26012276-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_528f4b84-2e2

## Description

We are seeking a highly motivated and commercially minded Account Management Senior Associate to join our Client Management team.

As an Account Management Senior Associate, you will act as a trusted partner to clients, brokers, and internal stakeholders, ensuring seamless account management, supporting retention strategies, and contributing to business growth initiatives.

**Responsibilities:**

- Develop and maintain strong relationships with clients, brokers, and key internal stakeholders to deliver an outstanding customer experience.

- Support the management and retention of a portfolio of international clients, ensuring service commitments and client expectations are consistently met.

- Identify opportunities to strengthen client relationships, improve client satisfaction, and contribute to revenue growth through upselling and cross-selling initiatives.

- Participate in client and broker meetings, preparing commercial analyses, renewal strategies, and service reviews.

- Collaborate with underwriting, operations, claims, finance, and product teams to deliver effective and timely solutions for clients.

- Support renewal negotiations by gathering market intelligence, analyzing account performance, and preparing client recommendations.

- Proactively manage client queries, escalations, and service concerns, ensuring prompt resolution and maintaining client confidence.

- Monitor portfolio performance, identify trends, and provide insights that support retention and growth objectives.

- Contribute to process improvement initiatives that enhance efficiency, client advocacy, and overall service excellence.

- Maintain accurate account documentation and ensure adherence to internal governance and compliance requirements.

**Required Skills/Experience:**

- Strong commercial mindset with an interest in client retention, revenue growth, and strategic account development.

- Demonstrated ability to negotiate effectively and influence outcomes across internal and external stakeholders.

- Excellent relationship-building and communication skills with the confidence to engage with senior-level contacts.

- Strong analytical skills with the ability to interpret data, identify trends, and formulate recommendations.

- Highly organized with excellent attention to detail and the ability to manage multiple priorities effectively.

- Proactive, solution-oriented, and comfortable operating in a fast-paced international environment.

- Experience in account management, client relationship management, sales support, consulting, insurance, healthcare benefits, financial services, or a related industry is preferred.

- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams.

**Language Requirements:**

- English and German: Excellent communication skills, written and verbal.

## Skills

### Required
- commercial mindset
- client retention
- revenue growth
- strategic account development
- negotiation
- influence
- relationship-building
- communication
- analytical skills
- data interpretation
- trend identification
- recommendations
- Microsoft Office
- Excel
- PowerPoint
- Teams
- German

### Nice to have
- account management
- client relationship management
- sales support
- consulting
- insurance
- healthcare benefits
- financial services

---

Source: [Apply at cigna.wd5.myworkdayjobs.com](https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/ESP-Madrid---3875-hrs/Account-Management--IC--Senior-Associate---German---Swiss-markets---Cigna-Healthcare_26012276-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)