# IT Support Administrator **Company**: Synopsys **Location**: Cluj-Napoca, Cluj **Experience**: senior **Job type**: employee **Category**: IT **Industry**: Technology **Ticker**: SNPS **Wikidata**: https://www.wikidata.org/wiki/Q2303478 **Apply**: https://careers.synopsys.com/job/cluj-napoca/it-support-administrator/44408/99760751952?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_528aeac5-20b ## Description You will be joining Synopsys, the leader in engineering solutions from silicon to systems, as an IT Support Administrator. Your role will involve providing technical support to professionals engaged in technical work where reliable IT systems are essential to their success. You will be responsible for: - Installing, configuring, and maintaining hardware and software across workstations, laptops, and end-user devices in accordance with corporate standards and security policies - Setting up and deploying workstations for new employees and role transitions, ensuring systems are properly configured and fully operational - Monitoring system performance, applying security patches and software updates, and maintaining systems to meet operational requirements and compliance standards - Troubleshooting and resolving technical issues including software malfunctions, hardware failures, network connectivity problems, and system outages - Managing and supporting mobile device contracts across EMEA, including device provisioning, troubleshooting, vendor coordination, and contract administration - Providing IT Asset Management support by maintaining accurate inventory records, managing hardware and software lifecycle processes, and ensuring compliance with licensing requirements - Executing IT projects from initiation through completion, including system upgrades, technology deployments, and process improvement initiatives Your work will have a significant impact on the team: - Maintaining productivity for engineering, design, and business teams by resolving technical issues promptly and effectively - Reducing system downtime and support escalations through proactive monitoring, maintenance, and troubleshooting - Ensuring smooth onboarding and role transitions by delivering reliable workstation setup and deployment services - Improving asset visibility and compliance across the EMEA region through accurate IT Asset Management practices and documentation - Optimizing mobile device support and contract management, contributing to cost efficiency and reduced administrative burden - Enhancing IT operational effectiveness by identifying recurring technical issues and recommending sustainable solutions - Building user confidence in IT services through consistent, professional, and responsive support delivery To succeed in this role, you will need: - 3+ years of professional experience in IT support, desktop support, or systems administration within a corporate environment - Demonstrated proficiency in hardware troubleshooting, software installation, and workstation deployment across Windows and Mac platforms - Proven ability to diagnose and resolve technical issues independently, including hardware failures, software conflicts, and connectivity problems - Strong organizational capabilities with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail - Experience supporting mobile devices and administering telecom contracts is a plus - Familiarity with IT Asset Management tools and processes is a plus - Professional written and verbal communication skills in English; additional European languages are a plus As part of the team, you will: Join a collaborative IT support team focused on delivering reliable, responsive, and high-quality support to employees across EMEA. Work closely with internal stakeholders, regional IT teams, and vendors to support end-user devices, mobile services, and IT asset management processes. We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs, including: - Comprehensive medical and healthcare plans - Time away programs - Family support, including maternity and paternity leave, parenting resources, adoption and surrogacy assistance - ESPP program - Retirement plans - Competitive salaries ## Skills ### Required - hardware troubleshooting - software installation - workstation deployment - IT support - systems administration - English language ### Nice to have - mobile device support - telecom contracts administration - IT Asset Management tools --- Source: [Apply at careers.synopsys.com](https://careers.synopsys.com/job/cluj-napoca/it-support-administrator/44408/99760751952?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)