# Senior Director, Service Supply Planning

**Company**: NVIDIA
**Location**: Santa Clara, CA
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Director--Service-Supply-Planning_JR2019311?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_525b1e24-830

## Description

We are seeking an experienced Senior Director of Service Supply Planning to lead our Service OPS team in high-tech innovation. This senior role combines global supply chain management with service and aftermarket parts planning. As a key collaborator with senior leadership, you will promote service operations excellence throughout a global network, ensuring our organization fulfills customer demands accurately and flexibly.

**Responsibilities:**

- Coordinate the global Service Operations S&OP process, synchronizing repair lifecycles, failure rates, and customer requirements with manufacturing and supply chain strategies.

- Champion organizational development and capability building, scaling a resilient planning team that supports our rapid growth and evolving service model.

- Work closely with Demand Planning, Sales Operations, and Revenue Supply Planning to align finished goods and aftermarket service requirements, balancing long-term capacity with immediate service needs.

- Serve as the primary cross-functional bridge, uniting Field Service, Logistics, Repair OPS, Business Operations, Finance, and external partners to drive unified business outcomes.

- Develop and track important metrics such as supplier forecast accuracy, allocation fill rate, timely supply, capacity utilization, inventory turns, and their direct impact on revenue and customer happiness.

- Lead the way in developing and implementing proactive supply risk frameworks, navigating global trade policies, export regulations, and supply resilience in a volatile world.

- Architect, automate, and continuously improve service supply planning infrastructure, ensuring scalable, agile responses to new product introductions, EOL transitions, and global expansion.

- Direct global deployment and optimization of spare parts inventory, maintaining continuity across the product lifecycle and improving asset utilization.

- Expand and manage relationships with contract manufacturers, cross-functional teams, and repair hubs to ensure world-class reverse logistics and repair capacity.

**Requirements:**

- Over 18 years of advancing global supply chain and service planning leadership experience in complex, high-technology, and fast-moving settings, demonstrating success in semiconductor, AI infrastructure, networking, or associated fields. 10+ years of management experience.

- Deep S&OP expertise: forecasting, capacity planning, supply allocation, and inventory optimization at scale, with demonstrated success in Fortune 500 or similarly complex organizations.

- Outstanding cross-functional leadership, encouraging a culture of collaboration, accountability, and professional growth across dispersed and multidisciplinary teams.

- Advanced analytical and financial skills, connecting supply chain performance to business impact and driving fact-based decision making.

- Strong business insight and technical proficiency in advanced planning systems (e.g., SAP IBP), analytics, and industry-standard methodologies (APICS, Lean Six Sigma).

- Bachelor’s degree or equivalent experience in supply chain, planning & business operations, or related field required; advanced degree (MS, MBA) preferred.

**Benefits:**

- Highly competitive salaries

- Comprehensive benefits package

- Equity eligibility

## Skills

### Required
- global supply chain management
- service and aftermarket parts planning
- S&OP expertise
- cross-functional leadership
- advanced analytical and financial skills
- SAP IBP
- APICS
- Lean Six Sigma

### Nice to have
- experience optimizing service and repair supply planning for innovative accelerator products
- ability to improve output within capacity constraints
- flexibility and comfort with detail
- track record of leading supply planning through major manufacturing ramps, global diversification, and regulatory complexity

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Source: [Apply at nvidia.wd5.myworkdayjobs.com](https://nvidia.wd5.myworkdayjobs.com/en-US/NVIDIAExternalCareerSite/job/US-CA-Santa-Clara/Senior-Director--Service-Supply-Planning_JR2019311?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)