# Senior Manager, Transformation Deployment – Ford Customer Service Division (FCSD)

**Company**: Ford Motor Company
**Location**: Dearborn, MI
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $138,240-$261,720
**Category**: Operations
**Industry**: Automotive
**Wikidata**: https://www.wikidata.org/wiki/Q44294

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/67521?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_524d0818-c1a

## Description

If you're driven by a passion for perfection, join Ford Quality, where we're dedicated to delivering the highest quality products and services. As a Senior Manager, Transformation Deployment – FCSD, you'll lead the execution of operational transformation initiatives across the Ford Customer Service Division (FCSD), driving significant and measurable improvement.

**Job Overview** The Transformation Deployment Team is embedded within business units, focusing on transformation deployment and execution. You'll bridge the gap between central transformation standards and localized physical execution, collaborating with FCSD operations leaders and cross-functional teams.

**Responsibilities**

- FCSD End-to-End Transformation Leadership: Direct and oversee operational transformation initiatives across the FCSD value stream.

- Value Stream Mapping: Lead value stream mapping efforts, integrating them into the broader Product Creation and Industrialization value stream.

- Process Analysis & Optimization and Problem Solving: Provide tactical and technical guidance for deep-dive investigations of FCSD workflows.

- Solution Design & Implementation: Lead the hands-on design, building, and deployment of optimized workflows, systems, and procedures.

- Stakeholder Engagement & Change Management: Partner with FCSD process owners, operations, and key stakeholders to secure strong buy-in.

- Operational Capability Building & Mentorship: Provide direct coaching, hands-on training, and technical mentorship to local transformation teams and operations.

- Performance Monitoring & KPI Governance: Establish and track relevant technical and operational performance metrics.

**Qualifications**

- Bachelor's degree in Industrial Engineering, Supply Chain Management, Operations Management, Business Administration, or a highly related technical field.

- 8–12+ years of progressive, hands-on experience in operational excellence, continuous improvement, or business transformation within a large organization.

- Proven track record of successfully leading physical and digital process transformation deployments in active operational environments.

- Experience leading and developing direct and cross-functional teams across decentralized facilities or multiple operating locations.

- Deep understanding of warehousing, parts distribution networks, logistics, material flow, order fulfillment, inventory management, and automotive aftermarket service operations.

**Benefits**

- Immediate medical, dental, and prescription drug coverage

- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare, and more

- Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more

- Vehicle discount program for employees and family members, and management leases

- Tuition assistance

- Established and active employee resource groups

- Paid time off for individual and team community service

- A generous schedule of paid holidays, including the week between Christmas and New Year's Day

- Paid time off and the option to purchase additional vacation time.

**Salary** The salary range for this position is $138,240-$261,720.

## Skills

### Required
- Industrial Engineering
- Supply Chain Management
- Operations Management
- Business Administration
- Lean
- Six Sigma
- Value Stream Mapping
- Power BI
- Excel

### Nice to have
- Master's degree in Industrial Engineering, Supply Chain Management, Operations Management, Business Administration
- Lean Six Sigma Black Belt
- Master Black Belt
- Shanin certification

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/67521?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)