# Senior IT Support Engineer

**Company**: Lendable
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://jobs.ashbyhq.com/lendable/160090bf-954e-4d47-8369-00517ff48af7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_524cf023-e74

## Description

Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leading fintech companies and are off to a strong start.

We are looking for a Senior IT Support Engineer to join our team in Mexico City. As a Senior IT Support Engineer, you will be the first point of contact for our office staff with their IT issues. You will support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment.

Responsibilities:

- Be the first point of contact for our office staff with their IT issues

- Support IT BAU tasks, including ticketing, troubleshooting, and maintenance, as well as managing repairs and disposal of tech equipment

- Provide direct support for Windows and MacOS. Ensuring they are up-to-date and compliant with the IT standards

- Onboarding of new joiners across multiple geographic locations and support with their technical needs

- Maintain and troubleshoot other office technical equipment, i.e. Video conferencing equipment, network and other IT peripherals

- Develop and implement system scripting tasks to streamline processes and implement integrations between SaaS and internal services

- Implement and maintain identity access management integration, networking, debugging, and external file and secret sharing tooling (e.g. SFTP)

- Provide global IT support, including a share of the on-call rota, and work closely with colleagues in the UK, EU and US during overlapping hours.

Requirements:

- Minimum of 3+ years experience in IT Support/Service desk support

- Experience with Mobile Device Management (MDM) systems such as Jumpcloud, Jamf or Kandji

- Must have experience in using ITSM/Service Desk ticketing systems such as Zendesk, Jira, and Freshdesk

- Familiarity with Identity Provider (IDP) platforms such as Okta, as well as knowledge of Group Policy Objects (GPO)

- Hands-on experience running Okta and our VPN / secure remote access as code

- A natural problem solver with a high level of attention to detail & excellent verbal and written communication

- A self-starter who takes full ownership of tasks and projects, working independently to effectively manage their workload

- Willingness to visit our office locations in Kent and London as required

Nice to haves:

- Understanding of cybersecurity concepts and best practices, including firewalls, intrusion detection / prevention systems, and security information and event management (SIEM) systems

- Have some scripting knowledge and/or experience. (Bash or PowerShell)

- Industry-specific background knowledge, particularly in sectors like finance

- Experienced in network management and troubleshooting

- Experience / understanding security protocols and threat mitigation strategies to protect systems and data.

Life at Lendable:

- Winning team: the opportunity to scale up one of the world’s most successful fintech companies

- Flexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites

- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls

- Health coverage: support for your physical and mental wellbeing, including private health cover

- Retirement & savings: long-term financial wellbeing through retirement savings plans

- Employee referral programme: earn a competitive bonus when you refer successful new team members

- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations

- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

## Skills

### Required
- IT Support
- Service desk support
- Mobile Device Management
- ITSM
- Identity Provider
- Group Policy Objects
- Okta
- VPN

### Nice to have
- cybersecurity
- scripting
- network management
- security protocols

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/lendable/160090bf-954e-4d47-8369-00517ff48af7?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)