# Associate Director, Operations Insights Automation **Company**: Manulife Financial Corporation **Location**: Hong Kong **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Finance **Apply**: https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Associate-Director--Operations-Insights-Automation_JR26101441-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_524c1480-b88 ## Description The Associate Director, Operations Insights Automation will lead the Asia Operations data insights and automation portfolio, working closely with a team of five data engineers to deliver scalable insights, KPI automation, dashboards, and data solutions across key Operations value streams. The role will serve as a key link between regional, market, and global stakeholders, the Data Office, and Technology partners, translating business priorities into scalable solutions while driving delivery excellence, team capability, data governance, and adoption. ### Position Responsibilities: #### Regional insights and automation portfolio management - Support the Head of Asia Operations Insights Automation and Low Code Solutions in managing the regional portfolio, roadmap, priorities, and delivery commitments. - Lead the intake, assessment, prioritization, and delivery planning of new dashboard, KPI, data-insight, and automation requirements. - Maintain clear visibility of scope, milestones, risks, dependencies, resourcing, decisions, and delivery outcomes. - Coordinate delivery across Asia markets and Operations value streams, aligning regional standards with market requirements. - Assess requests against business value, strategic alignment, delivery effort, data readiness, operational risk, and long-term supportability. #### Business analysis and insight development - Partner with regional value-stream leaders, market Operations teams, Business Management, Risk and Control, Data, and Technology to clarify objectives and reporting needs. - Translate business problems into structured requirements, KPI definitions, functional specifications, data requirements, user stories, and acceptance criteria. - Conduct current-state and gap analysis across processes, systems, data sources, reporting logic, controls, and operating models. - Lead the development of actionable insights beyond routine reporting, including productivity drivers, service outcomes, financial impact, cost and benefit realization, adoption, and operational risk indicators. - Challenge unclear or conflicting requirements constructively and facilitate alignment on definitions and expected outcomes before development begins. #### KPI, dashboard, and data automation delivery - Lead end-to-end delivery of KPI automation, dashboards, and insight solutions from discovery and design through development coordination, testing, deployment, hypercare, and ongoing enhancement. - Work with data engineers and solution architects to translate business logic into scalable data models, automated calculations, and reporting solutions. - Oversee changes arising from product or system updates, source-data changes, KPI-definition revisions, migrations, and new management requirements. - Ensure calculation logic, source-to-report mappings, data dictionaries, validation evidence, assumptions, and decision records are complete and maintained. - Coordinate the investigation and resolution of data-quality, pipeline, access, reconciliation, and reporting issues with market Data and Technology teams. #### Stakeholder and delivery leadership - Serve as a primary regional contact for Operations insights and automation initiatives, engaging regional, market, and global stakeholders. - Facilitate workshops and decisions involving regional, market, and global business owners, subject-matter experts, data engineers, IT, the Data Office, Risk, and Control partners. - Manage team capacity, objectives, development plans, performance, and succession readiness to sustain delivery capability. - Lead, coach, and develop team members while coordinating offshore and cross-functional resources, setting clear expectations, and strengthening accountability and performance. - Communicate progress, risks, dependencies, decisions, trade-offs, and required actions to senior stakeholders in a timely manner. - Prepare concise executive updates, recommendations, decision materials, portfolio reports, and team communications. - Manage expectations and escalate unresolved ownership, scope, data, resourcing, quality, or timeline issues when required. #### Capability building and continuous improvement - Identify reusable analytical approaches, delivery templates, business definitions, data models, controls, and practices that can scale across markets. - Support capability uplift through training, knowledge sharing, community sessions, practical use cases, and coaching. - Promote self-service analysis and responsible adoption of Power BI, Power Platform, Copilot Studio, and other approved data and AI capabilities. - Monitor relevant industry and technology developments and recommend practical improvements to the team’s insight, automation, and delivery capabilities. ### Required Qualifications: - Bachelor’s degree in Business Analytics, Data Science, Information Systems, Computer Science, Engineering, Operations Management, or a related discipline. - Typically 10 or more years of relevant experience in data analytics, business intelligence, business analysis, transformation, automation, project delivery, or Operations management. - Demonstrated experience leading regional or cross-functional data, reporting, automation, or transformation initiatives from requirement definition through implementation and adoption. - Strong business analysis experience, including requirement elicitation, process analysis, KPI definition, data mapping, functional design, UAT, and operating-model design. - Experience influencing senior regional, market, and global stakeholders across Operations, Technology, Data, Finance, Risk, Control, and PMO in a matrix environment. - Proven people-leadership experience, including coaching, performance management, capability development, and leading technical or analytical teams across multiple locations. - Financial-services or insurance Operations experience is strongly preferred. - Strong experience with Power BI and enterprise data environments is required. - Working knowledge of SQL, data models, data pipelines, and data-quality concepts is required; advanced hands-on programming is advantageous but not essential. - Experience with Microsoft Power Platform, Azure data services, Databricks, enterprise data lakes, Planview, or comparable tools is advantageous. - Relevant credentials such as PMP, Scrum, Agile, Lean Six Sigma, Microsoft Power BI, or Microsoft Power Platform certification are advantageous. - Excellent command of written and spoken English; proficiency in another Asian language is an advantage. ### Key Measures of Success: - Regional insights and automation priorities are delivered against agreed scope, quality, milestones, and business outcomes. - KPI and dashboard requirements are translated into clear, approved, and traceable business logic. - KPI definitions and reporting practices become more consistent and reusable across markets. - Rework caused by unclear requirements, incomplete mappings, weak validation, or undocumented decisions is reduced. - UAT, stakeholder sign-off, deployment readiness, and post-launch support are completed in a timely and controlled manner. - Senior stakeholders have clear visibility of delivery status, risks, dependencies, decisions, and required actions. - Insight and automation solutions achieve sustained adoption and demonstrable operational or financial value. - Solutions have clear ownership, documentation, controls, and sustainable maintenance arrangements. ### When you join our team: - We’ll empower you to learn and grow the career you want. - We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. - As part of our global team, we’ll support you in shaping the future you want to see. ## Skills ### Required - Power BI - SQL - data models - data pipelines - data-quality concepts - Microsoft Power Platform - Azure data services - Databricks - enterprise data lakes - Planview ### Nice to have - financial-services or insurance Operations experience - proficiency in another Asian language - PMP - Scrum - Agile - Lean Six Sigma - Microsoft Power BI - Microsoft Power Platform certification --- Source: [Apply at manulife.wd3.myworkdayjobs.com](https://manulife.wd3.myworkdayjobs.com/en-US/MFCJH_Jobs/job/Hong-Kong/Associate-Director--Operations-Insights-Automation_JR26101441-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)