# Reliability Service Engineer - Wholesale Lending

**Company**: Barclays
**Location**: Whippany, Jefferson Park
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $115,000 - $160,000
**Category**: Engineering
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Building-400-Whippany-Campus-Jefferson-Park/Reliability-Service-Engineer---Wholesale-Lending_JR-0000133159-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/reliability-service-engineer-wholesale-lending-52499de2-268/

## Description

We are seeking a Reliability Service Engineer - Wholesale Lending to join our team in Whippany, NJ. As a Reliability Service Engineer, you will play a pivotal role in supporting strategic Origination and Syndication platforms that underpin the end-to-end lending lifecycle.

Responsibilities:

- Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients.

- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.

- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.

- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.

- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.

- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.

- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.

Assistant Vice President Expectations:

- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.

- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.

- Collaborate closely with other functions/ business divisions.

Requirements:

- Demonstrated experience providing L2 Application Support for business-critical syndication, lending, or capital markets platforms.

- Solid troubleshooting skills across applications, middleware, Solace/MQ, databases MS SQL, messaging, and infrastructure layers.

- Knowledge of SQL, application log assessment, monitoring tools (Geneos ITRS), batch processing (AutoSys), and support automation.

- Self-motivated, collaborative professional with the ability to act as a Subject Matter Expert (SME), drive operational improvements, and mentor junior team members.

Salary: $115,000 - $160,000 per year.

Benefits: Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

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## Skills

### Required
- L2 Application Support
- Syndication
- Lending
- Capital Markets
- Troubleshooting
- SQL
- Geneos ITRS
- AutoSys

### Nice to have
- Loan Origination
- Deal Booking
- Syndicate Operations
- Vendor-hosted platforms
- API/integration support

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Building-400-Whippany-Campus-Jefferson-Park/Reliability-Service-Engineer---Wholesale-Lending_JR-0000133159-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)