# Senior Analyst, Strategic Finance & Analytics

**Company**: Zendesk
**Location**: Mexico City
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Finance
**Industry**: Technology

**Apply**: https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Mexico-City-Mexico/Senior-Analyst--Data---Analytics_R35658?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_5239a0f8-39f

## Description

It's an exciting time to join Zendesk, a leader in customer service software. The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives, drives BI projects, and delivers top-line key metric reporting and forecasting.

You will be part of a small but mighty team and play a pivotal role in shaping how the team scales with AI and delivers strategic analytics and decision support in a cross-functional organisation.

**Responsibilities**

- Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making

- Perform analysis, build decks and dashboards to generate insights using technical skills and business acumen

- Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers

- Work with cross-functional teams to gain alignment on metrics definitions and analyses

- Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis

- Use AI to automate processes to help scale the team

**Requirements**

- 4-7 years of prior experience in an analytics, business intelligence, or strategy consulting role

- Excellent SQL skills (experience with Snowflake is a plus)

- Experience with using AI and building AI workflows

- Experience with Business Intelligence tools

- Excellent written and verbal communication skills

- BS/BA in computer science, mathematics, economics, engineering or related degree required; Masters degree is a plus

- Previous SaaS experience a plus

- Experience building financial models and developing automated reports and dashboards

## Skills

### Required
- SQL
- Business Intelligence
- AI
- data analysis
- communication

### Nice to have
- Snowflake
- SaaS
- financial modeling

---

Source: [Apply at zendesk.wd1.myworkdayjobs.com](https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/Remote-Mexico-City-Mexico/Senior-Analyst--Data---Analytics_R35658?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)