# Integrations Support Specialist II

**Company**: ZoomInfo
**Location**: Vancouver, Washington
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: full-time
**Salary**: $48,300-$75,900 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8622937002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_51da0f23-a20

## Description

ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, presence, and confidence.

You will work with customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

**Responsibilities:**

- Provide day-to-day support for the growing customer base, including incident management and workflow recommendations

- Triage and manage escalations to engineering teams for issues that can't be resolved

- Document best practices and useful information to enable customers through online support tools

- Serve as the voice of the customer, capturing and conveying customer feedback internally

- Learn third-party products and their integrations to educate and guide customers on usage and product adoption

- Identify renewal risks and up-sell opportunities, collaborating with internal teams to remediate issues

**Requirements:**

- Bachelor's degree preferred and/or 2-3 years of equivalent work experience in a SaaS organization

- Proven ability to multi-task and manage multiple priorities simultaneously

- Strong attention to detail and self-directed problem-solving skills

- Excellent customer service skills and ability to be empathetic, accurate, and responsive

- Strong sense of urgency and ability to empower end-users to support themselves using online training resources

- Excellent organizational, written, and oral communication skills

**Preferred Qualifications:**

- Technical CRM, MAT, or Sales Acceleration platform experience

- Certification with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics

- Experience with SOQL (Salesforce) and troubleshooting Salesforce Managed Packages

- Familiarity with troubleshooting or interacting with APIs

- Prior experience using DataDog, Jira, and Snowflake

**Benefits:** ZoomInfo offers comprehensive benefits, holistic mind, body, and lifestyle programs, and a competitive salary range of $48,300-$75,900 USD.

## Skills

### Required
- customer service
- problem-solving
- communication
- multi-tasking
- SaaS

### Nice to have
- CRM
- MAT
- Sales Acceleration
- Salesforce
- Marketo
- HubSpot
- Eloqua
- Microsoft Dynamics
- SOQL
- DataDog
- Jira
- Snowflake

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8622937002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)