# Customer Success Manager, Scaled Accounts

**Company**: Asana
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/asana/jobs/8107419?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_51bf5704-3a3

## Description

We are looking for a Customer Success Manager, Scaled to partner with our growing customer base across Japan to drive adoption, retention, and satisfaction through time-bound engagements and scalable strategies.

This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team.

Responsibilities:

- Work with Asana customers across industries, functions, and stages of their customer journey in Japan through time-bound 1:1 and scaled engagements.

- Drive customer outcomes and value by consulting on change management, leading design workshops, and delivering strategic business reviews.

- Empower customers to become self-sufficient Asana champions, solving immediate needs while focusing on long-term value realization and retention.

- Co-create strategies and plays with the Scaled CS team to maximize engagement tactics across a broad customer base.

- Partner cross-functionally with Sales and Renewals to flag account risks, provide customer insights, and identify expansion opportunities.

- Liaise with Support and Finance to resolve customer issues efficiently.

- Serve as the voice of Japanese customers cross-functionally, sharing key insights and feedback with Product and business leaders.

Requirements:

- Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.

- 3+ years of success in an Account Management or Customer Success role.

- Customer-centric approach with a dedication to ensuring customer success and advocating for their needs.

- Strong communicator capable of engaging confidently and concisely with diverse audiences, including cross-functional teams and customer executives, across Asana, email, phone, and in-person settings.

- Self-motivated with a bias for action and the ability to thrive in dynamic, fast-paced environments.

- Process-oriented mindset with strong prioritization skills to support company, team, and customer objectives.

- Native or professional fluency in Japanese, with business-level English proficiency to collaborate effectively with local and global stakeholders.

## Skills

### Required
- AI tools
- Account Management
- Customer Success
- Communication
- Prioritization
- Japanese
- English

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/asana/jobs/8107419?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)