# Operations Manager - London Sort Centre

**Company**: Relay
**Location**: London
**Work arrangement**: onsite
**Experience**: senior
**Job type**: Full time
**Category**: Operations
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.ashbyhq.com/relay/3604842a-4961-4318-ac0f-2cc74af59f4b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_51bdf255-9b8

## Description

Relay is fundamentally reshaping how goods move in an online era.

You will report to the Site Manager/Head of Site and will run shifts at one of our Hybrid Sort Centres (HSCs), leading 50–100+ operatives through high-volume, time-pressured sortation where minutes matter and small deviations cascade into missed deadlines.

**Responsibilities**

- Deliver shift plan end to end: people deployment, throughput, quality standards, and health & safety compliance

- Lead, develop, and performance-manage a frontline team of 50–100+ operatives

- Build the mechanisms that hold the operation together

- Plan ahead for future shifts; labour, training, and the risks you can see coming before they land

- Own the end-of-shift handover; what happened, what is at risk, what the next shift needs to know

- Stay decisive through volume peaks, outages, and labour gaps

- Present and write clearly whether briefs, escalations, handovers or post-incident reviews

- Implement changes into a live operation such as introducing robotics, launching new sortation tech or onboarding new clients

**Requirements**

- Scaled something from zero: a site, a market, a process or a program

- Managed a physical operation: quick commerce, grocery, e-commerce fulfillment, last mile, 3PL, food production, airport ground handling, rail

- Communicate in both directions and have strong people management skills

- Built a mechanism that held: a control, a cadence, a metric, a document standard

- Own numbers rather than report them

- Understand frontline work

**Backgrounds that translate well**

- Program Manager in a logistics or e-commerce business

- Operations Excellence and Continuous Improvement

- Strategy & Operations

- Transformation manager

- Launch and Expansion Manager

- Regional operations manager

**Benefits** No benefits mentioned.

**Hiring process**

- Initial screen (15 min)

- Hiring Manager conversation (90 min) - 45 min onsite interview immediately followed by a 45 min site tour where you shadow an existing shift manager

- Final interview (45 min). Decision and offer within 48 hours

## Skills

### Required
- operations management
- team leadership
- communication
- problem-solving

### Nice to have
- logistics
- e-commerce
- supply chain management

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/relay/3604842a-4961-4318-ac0f-2cc74af59f4b?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)