# Associate, Merchant Enablement

**Company**: Grab
**Location**: Singapore
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Grab/744000145571700-associate-merchant-enablement?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_51ab18da-e19

## Description

Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and ride-hailing.

The Associate, Merchant Enablement is responsible for improving the experience of merchants after they are onboarded to Grab, with a particular focus on their early-life and ongoing lifecycle journey.

**Responsibilities**

- Identify gaps in the post-onboarding and early merchant journey that affect merchant readiness and operational success.

- Design and execute incubation, training, education, and enablement programmes.

- Develop scalable resources that help merchants understand and effectively use Grab's platform.

- Analyse merchant feedback, support trends, and operational data to identify recurring pain points and root causes.

- Improve how merchants access support and self-service solutions in partnership with GrabSupport, Product, and Operations teams.

- Translate recurring merchant issues into product, process, content, or programme improvements.

- Support merchant-facing product launches and business initiatives, ensuring merchant readiness and effective adoption.

- Bring merchant needs and operational considerations into product and go-to-market planning.

- Develop targeted interventions to increase adoption of relevant Grab tools, features, and programmes.

- Define and track relevant merchant experience, adoption, and operational metrics to measure impact.

- Use performance insights to refine programmes and prioritise further improvements.

- Leverage automation, product enhancements, vendors, and outsourced operations to scale repeatable activities efficiently.

**Qualifications**

- Bachelor's degree in a relevant discipline.

- Minimum 3 years of experience in operations, project/program management, or a similar role.

- Ability to diagnose ambiguous problems and develop practical solutions.

- Ability to manage projects end-to-end, from problem identification and solution design through execution and impact measurement.

- Strong stakeholder management and collaboration skills across cross-functional teams.

- A strong merchant or customer experience mindset.

- Comfortable working with ambiguity, managing multiple priorities, and adapting as business needs evolve.

**Benefits**

- Term Life Insurance and comprehensive Medical Insurance.

- GrabFlex, a benefits package that suits your needs and aspirations.

- Parental and Birthday leave.

- Love-all-Serve-all (LASA) volunteering leave.

- Confidential Grabber Assistance Programme.

- FlexWork arrangements such as differentiated hours.

## Skills

### Required
- operations
- project management
- problem-solving
- stakeholder management
- collaboration

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Grab/744000145571700-associate-merchant-enablement?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)