# Software Engineer, Supportability Decisions

**Company**: Stripe
**Location**: Dublin
**Experience**: mid
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/stripe/jobs/8335426?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_519509db-37a

## Description

## Job Overview

We are seeking a Software Engineer to join our Supportability Decisions team at Stripe. As a member of this team, you will play a crucial role in building technology that helps Stripe distinguish legitimate businesses from bad actors at scale.

## Responsibilities

- Own a meaningful part of a risk-decisioning problem from investigation and design through implementation, rollout, measurement, and iteration.

- Help build both the domain capabilities and the modern agentic infrastructure required to make Supportability decisions consistent, stateful, explainable, and appropriate to the business, product, and moment in time.

- Key responsibilities include:

- Building the Supportability Decision Layer: a durable service and API through which automated systems, agents, and human reviewers can request, produce, retrieve, and understand canonical decisions.

- Developing the infrastructure that enables agentic investigations to synthesize policy, business identity and history, product context, risk appetite, and multiple assessment signals into explainable, confidence-calibrated decisions.

- Improving the transaction-laundering agent's policy grounding, evidence quality, risk tiering, precision and recall, and use of behavioural, dispute, and other relevant signals.

- Designing durable decision state and history, including traceability from supporting evidence through reasoning and applied consequence, and validity and refresh policies that prevent stale outcomes from persisting.

- Building governed, reusable configuration and integration patterns that adapt decision capabilities across products, partners, countries, and permitted risk appetites without creating bespoke systems for each use case.

- Building reliable backend workflows on shared Supportability and Risk Platform infrastructure.

- Making complex risk decisions explainable to reviewers and affected users.

- Using data and feedback from outcomes, appeals, and corrections to improve decision quality while balancing the identification of bad actors against avoiding unnecessary harm to legitimate businesses.

- Modernising URL enforcement, including when and how URL checks run, reducing unnecessary review volume and user friction, and supporting migration away from legacy systems.

- Expanding shared SAE/SPO decisioning foundations, including due-diligence support and product-scoped remediation and appeal capabilities.

- Improving the Process Orchestration Framework and moving workflow code into more maintainable platform packages.

- Contributing to future work in automated LPM URL screening, low-quality e-commerce detection, wider web intelligence, and active test charges.

## Requirements

- 2-7 years of industry software engineering experience.

- Effective across the stack, comfortable navigating codebases with different languages and tools.

- Strong coding skills in any programming language.

- Strong collaboration skills, with the ability to work across workstreams and contribute to peers' success.

- Ability to thrive on a high level of autonomy and responsibility.

- Interest in working as a generalist across varying technologies and stacks.

## Preferred Qualifications

- Experience working in high-growth teams similar to Stripe.

- Experience building financial systems or tools for financial experts.

## Skills

### Required
- software engineering
- risk decisioning
- agentic investigations
- explainable decisions
- policy synthesis
- integration patterns
- backend workflows
- URL enforcement

### Nice to have
- high-growth teams
- financial systems

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/stripe/jobs/8335426?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)