# Client Relationship Manager

**Company**: Thomson Reuters
**Location**: Langenfeld
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Germany-Langenfeld/Snr-Account-Specialist_JREQ202366?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_517f3781-5aa

## Description

The Client Relationship Manager position plays a strategic role in accelerating revenue growth and improving retention in large Enterprise accounts.

By partnering closely with Account Managers, the role is responsible for renewals, upsells and long-term account development in the accounts under their territory.

In this opportunity you will:

- Assist account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights.

- Collaborate with account managers to develop sales and renewal strategies and identify potential risks.

- Track and manage all customer renewals, ensuring timely and accurate processing.

- Prepare and send out quotes, contracts, and other necessary documentation.

- Serve as a point of contact for customers regarding sales, renewal, and support inquiries.

- Provide regular updates to the sales team and management on sales, renewal status and performance metrics.

- Communicate with customers regarding upcoming renewals, addressing any questions or concerns.

- Analyze customer data to identify trends and opportunities for improvement.

- Maintain and update customer information in the CRM system.

You are a fit for the role if you have:

- 4-5+ years of experience in account management, renewals, retention, sales, or a related commercial role.

- Strong sales background with proven experience supporting and driving renewals, upsell, and cross-sell opportunities.

- Experience negotiating commercial terms and agreements with customers.

- Ideally, experience working with legal, regulatory, tax, risk, or compliance-related products and solutions.

- Ability to manage more complex customer situations independently and act as a trusted advisor to both customers and internal stakeholders.

- Proven experience working with large Enterprise accounts and navigating complex customer organizations.

What's in it For You?

- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.

- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions.

- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

## Skills

### Required
- account management
- sales
- renewals
- customer relationship management
- CRM

### Nice to have
- German
- English

---

Source: [Apply at thomsonreuters.wd5.myworkdayjobs.com](https://thomsonreuters.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/Germany-Langenfeld/Snr-Account-Specialist_JREQ202366?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)