# Customer Service Representative

**Company**: 3M
**Location**: Taguig, PH
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Manufacturing
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Analyst--Allocated-Japanese-Speaker_R01172896?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_516b8923-130

## Description

We are seeking a Customer Service Representative to join our team in Taguig, Philippines. As a Customer Service Representative, you will handle standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.

**Main Responsibilities**

- Perform billing, dunning, and collection tasks using Salesforce case and SAP

- Handle customer phone inquiries and email correspondence

- Communicate proactively with internal teams and customers regarding issues

- Collaborate with stakeholders to ensure Credit & Collection and resolve queries

- Reconciliation work and builds relationships with assigned customers

- Analyze and recommend alternatives to meet customer or account needs

- Apply customer service, issue resolution, and problem-solving skills

- Participate in continuous improvement and basic Lean projects

**Requirements**

- Bachelor's degree

- Minimum 1 year of relevant experience in Customer Service, Finance, or IT

- Basic knowledge of customer service/Finance disciplines

- Learns products and processes with guidance

- Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office

- Strong attention to detail, numerical accuracy, and communication skills

- Ability to adapt to new systems and processes

- Basic analytical and problem-solving skills

- Able to work independently with minimal supervision

- Knowledge in English and Japanese languages (Reading, Writing, Speaking, and Listening)

**Preferred Qualifications**

- Experience in Customer Service, Finance, or Business Administration

- Skilled in SAP and Salesforce

- Accurate data entry and analytics skills

- Open to shift work when required

- Comfortable working in other Asian time zones, shift hours, or supporting countries' work calendars

## Skills

### Required
- SAP
- Salesforce
- MS Office
- English
- Japanese
- Customer Service
- Finance
- Analytical skills
- Problem-solving skills

### Nice to have
- Data entry
- Analytics skills

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/PH-Taguig/Customer-Issue-Resolution-Analyst--Allocated-Japanese-Speaker_R01172896?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)