# District Parts & Service Senior Specialist

**Company**: Honda
**Location**: Alpharetta
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $63,700.00 - $95,600.00
**Category**: Operations
**Industry**: Automotive
**Ticker**: HMC
**Wikidata**: https://www.wikidata.org/wiki/Q9584

**Apply**: https://careers.honda.com/us/en/job/10328/District-Parts-Service-Senior-Specialist
**Canonical**: https://yubhub.co/jobs/job_516b0359-2d9

## Description

At Honda, we're looking for individuals with diverse backgrounds, experiences, and a strong work ethic to join our team. As a District Parts & Service Senior Specialist, you will be responsible for providing dealer consulting and support to improve the Service customer experience and maintain dealer profitability. You will work closely with Honda/Acura dealerships to identify gaps between AHM objectives and actual Dealer performance, and develop action plans to address these gaps. This is a challenging role that requires strong communication, analytical, business planning, and organizational skills. If you're passionate about the automotive industry and have a proven track record of success, we encourage you to apply.

Responsibilities:

- Provide dealer consulting and support to improve the Service customer experience and maintain dealer profitability

- Work closely with Honda/Acura dealerships to identify gaps between AHM objectives and actual Dealer performance

- Develop action plans to address gaps in areas such as Customer Satisfaction, Customer Convenience, Customer Treatment, Reduction of oil change service time, Honda/Acura Genuine Parts and Accessory sales, and dealership profitability

- Participate in Honda/Acura programs, policies, and procedures that develop and promote well-managed, profitable parts and service departments, and lifetime owner loyalty

- Support DPSM mentoring, Pilot Program(s) as assigned, and any other assigned areas of responsibility, tasks, or projects

Key Accountabilities:

- Achievement of assigned CS Convenience objectives

- Achievement of assigned CS Treatment objectives

- Achievement of oil change service time of <0 minutes, Honda I <5 minutes, Acura

- Achievement of assigned Fixed Right First Time objectives

- Achievement CPRO objective - 2.5% Increase

- Achievement of assigned Parts sales objectives

- Achievement of Accessory sales objectives

- Achievement of Dealer SNSC Training Certification objectives (H: 48%), (A: 76%)

Qualifications, Experience, & Skills:

- Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work-related experience

- Minimum 5 years of auto parts and service wholesale and/or retail experience. Automotive service, wholesale, and/or retail experience strongly preferred. Knowledge of OEM automotive warranty policies and procedures referred

- Understanding of financial statements and accounting concepts, Demonstrated sales ability

- Strong communication, analytical, business planning, and organizational skills. Highly developed customer relations skills

- Proficiency in MS Office applications (Word, Excel, and PowerPoint). Familiarity with using web-based software and smartphone applications. This position requires frequent travel and the possibility of relocation

What differentiates Honda and make us an employer of choice?

Total Rewards:

- Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)

- Paid Overtime

- Regional Bonus (when applicable)

- Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)

- Paid time off, including vacation, holidays, shutdown

- Company Paid Short-Term and Long-Term Disability

- 401K Plan with company match + additional contribution

- Relocation assistance (if eligible)

Career Growth:

- Advancement Opportunities

- Career Mobility

- Education Reimbursement for Continued Learning

- Training and Development programs

Additional Offerings:

- Tuition Assistance & Student Loan Repayment

- Lifestyle Account

- Childcare Reimbursement Account

- Elder Care Support

- Wellbeing Program

- Community Service and Engagement Programs

- Product Programs

## Skills

### Required
- MS Office
- Analytical skills
- Business planning
- Organizational skills
- Customer relations skills
- OEM automotive warranty policies
- Financial statements
- Accounting concepts

### Nice to have
- Web-based software
- Smartphone applications
- Frequent travel