# Member of Client Operations, Fiat (ACH Operations)

**Company**: Anchorage Digital
**Location**: United States
**Work arrangement**: remote
**Experience**: mid
**Job type**: full-time
**Category**: Finance
**Industry**: Finance

**Apply**: https://jobs.lever.co/anchorage/c51b06ad-5874-40e6-904d-b1997ab0e67b
**Canonical**: https://yubhub.co/jobs/job_51549477-00e

## Description

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto. As a Member of Client Operations, Fiat (ACH Operations), you will support the day-to-day processing and reconciliation of client cash movements. You will review client transactions in a timely and accurate manner, ensuring an excellent operational experience.

In this role, you will:

Service institutional clients by managing operational tasks, developing and executing operational processes in support of our clients' needs, and performing transaction reviews and approvals.

Execute and monitor the daily processing of client cash deposits, withdrawals, and transfers, primarily via ACH.

Perform timely and accurate reconciliation of cash accounts.

Investigate and resolve operational inquiries and issues related to cash transactions.

Ensure all processes adhere to established procedures and internal controls.

Maintain a strong understanding of relevant regulations, including Reg E and Dodd-Frank rules.

Collaborate with cross-functional teams, including Client Experience, Sales, Compliance, and Product, to develop operational solutions to complex client requests.

Technical Skills:

Experience supporting operational needs of institutional clients in a financial services setting, with a familiarity with US Anti-Money Laundering (“AML”) requirements.

Maintain an understanding of traditional financial services, products and strategies as required to provide support to Anchorage clients and the goals they have to implement their own strategies.

Capable of navigating and learning various systems and tools such as Salesforce, JIRA, Looker.

Ability to execute the end-to-end processing of fiat operations for institutional clients.

Complexity and Impact of Work:

Demonstrate a keen ability to adapt and learn quickly as business strategies evolve and new products and tasks are introduced.

Collaborate with others to create internal presentations, reporting, and/or participate in projects to enhance internal processes, or contribute to the development of new tasks.

Contribute to delivery of day-to-day results on core tasks with some direction.

Identify and escalate risks to the organization and to clients to management.

Organizational Knowledge:

Ability to learn the strategy of Anchorage to support its successful implementation through operational excellence.

Communication and Influence:

With guidance, ability to engage with other team members, communicate the status of work and share information that impacts other colleagues, manager, and team managers or leads.

Contribute to discussions within the team to improve processes and productivity, and thoughtfully conveys information and insights with impact when working with other teams to address project & issues.

Communicate with internal counterparties in a clear, articulate, and solution-oriented manner.

You may be a fit for this role if you have:

2-4 years of experience in banking operations, with a focus on ACH processing (Domestic/International).

Knowledge of payment systems.

Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions.

Understanding of financial regulations, specifically Reg E and Dodd-Frank rules.

Strong attention to detail and a commitment to accuracy.

The ability to meet established deadlines and work effectively both independently and as part of a team.

A proactive and enthusiastic attitude with a desire to learn about the digital asset industry.

Although not a requirement, bonus points if:

You have working knowledge of SWIFT.

You have NACHA certifications.

You have wire callback experience.

Additional Information About Anchorage Digital:

Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work,regardless of who you are or where you come from.

## Skills

### Required
- Experience supporting operational needs of institutional clients in a financial services setting
- Familiarity with US Anti-Money Laundering (“AML”) requirements
- Understanding of traditional financial services, products and strategies
- Ability to execute the end-to-end processing of fiat operations for institutional clients
- Knowledge of payment systems
- Demonstrated knowledge and experience with Automated Clearing House (ACH) transactions
- Understanding of financial regulations, specifically Reg E and Dodd-Frank rules