# Learning & Development Manager III **Company**: ZoomInfo **Location**: Waltham, Massachusetts **Experience**: senior **Job type**: full-time **Salary**: $84,000-$132,000 USD **Category**: HR **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/zoominfo/jobs/8635808002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_5136b652-705 ## Description ZoomInfo is seeking a Learning & Development Manager III who is AI-forward, technically fluent, and energized by building efficient, scalable learning experiences that improve employee performance. This is a high-impact individual contributor role focused on execution, optimization, and delivery across learning technology, onboarding, capability-building, and learning operations. Reporting to the Director, Learning & Development, this role will help bring L&D strategy to life through strong program execution, systems administration, facilitation, and continuous improvement. **Execution** Execution in this role means translating priorities into action quickly and effectively. When a skill gap emerges, you help assess the need, coordinate the right stakeholders, and launch a solution in an efficient manner. When leaders need stronger employee capability, you help turn strategy into implementation through clear plans, strong follow-through, learner-centered design, and operational excellence. **Technology, AI & Learning Operations** Support and optimize ZoomInfo’s learning technology ecosystem with an emphasis on efficiency, practicality, scalability, and AI-native solutions. - Administer and optimize core learning platforms and tools, including Tangelo, LinkedIn Learning, and other AI-enabled learning technologies - Partner with the Learning & Development team and key stakeholders to implement and improve AI-powered learning experiences such as chatbots, agents, adaptive learning flows, and workflow automations - Serve as a key day-to-day resource for learning systems administration, including setup, configuration, assignment logic, learner support, troubleshooting, and reporting - Help evaluate new learning technologies and AI use cases with a focus on practical application, adoption, and business value - Identify opportunities to streamline learning operations through automation, improved workflows, and better system utilization - Support integrations, configurations, testing, and enhancements across the learning technology stack **Analytics, Measurement & Continuous Improvement** Use data to support learning effectiveness, inform decisions, and improve programs over time. - Track and report on key learning metrics across onboarding, compliance, and capability-building initiatives - Build and maintain dashboards and automated reporting that connect learning activity to learner engagement, completion, and selected business outcomes - Monitor learner feedback and program performance data to identify opportunities for improvement - Partner with stakeholders to share insights, highlight trends, and recommend practical enhancements - Support a data-driven approach to learning by ensuring reporting is accurate, timely, and actionable **Capability Building & Program Execution** Support capability development by translating business needs and L&D strategy into scalable, well-executed learning solutions. - Partner with the Learning & Development team and business stakeholders to implement learning programs that address skill gaps and support employee performance - Help design and launch scalable learning solutions across the employee lifecycle, including onboarding, role readiness, and development experiences - Translate identified learning needs into structured programs, learning paths, resources, and reinforcement plans - Coordinate pilots and program rollouts, track progress, and iterate based on feedback and results - Contribute to a culture of continuous learning by helping embed knowledge-sharing and skill development embedded in the flow of work **Compliance & Learning Platform Administration** Own the operational execution of required training and core learning processes. - Assign, review, and manage mandatory compliance training for new hires and existing employees globally - Track learner progress and follow up on overdue training through automation, reporting, and stakeholder coordination - Maintain accurate training records and generate completion reports and dashboards for leadership and audit needs - Upload and manage courses, enrollments, learner groups, and assignment rules within learning platforms - Help ensure learning operations are consistent, efficient, and scalable across regions **Content Design, Delivery & Facilitation** Design and facilitate effective learning experiences that are practical, engaging, and aligned to adult learning principles. - Design learner-centered experiences using a mix of blended learning, microlearning, and AI-powered delivery - Facilitate onboarding, skills training, and development sessions for new hires, peers, and individual contributors as needed - Apply adult learning principles and instructional design best practices to create effective, usable learning experiences - Support rapid prototyping of minimum-viable learning solutions and improve them based on feedback and observed impact **Stakeholder Partnership & Program Coordination** Build strong working relationships that support smooth execution and program adoption. - Partner with HR, business stakeholders, and cross-functional teams to coordinate learning initiatives and support adoption - Communicate clearly with stakeholders on timelines, logistics, learner progress, and program updates - Help manage end-to-end execution for learning rollouts, including scheduling, communications, materials, and follow-through - Coordinate with vendors or external partners as needed to support delivery and operations - Surface risks, bottlenecks, and improvement opportunities proactively **Required Qualifications** - 5+ years of experience in Learning & Development, learning operations, HR, enablement, or a related function - Bachelor’s degree in Human Resources, Organizational Development, Education, Computer Science, Information Technology, or a related field - Hands-on experience administering and optimizing LMS or digital learning platforms - Experience building AI solutions that drive operational efficiency, people experience, and business outcomes. - Strong knowledge of adult learning principles and instructional design methodologies - Strong analytical skills with experience in KPI tracking, dashboard development, and data-informed decision-making - Excellent project management, communication, and stakeholder coordination skills - Proven ability to support onboarding, enablement, or capability-building programs in a fast-paced, global environment - Ability to connect learning activity to employee performance and communicate impact clearly to stakeholders - Comfortable working independently, managing multiple priorities, and moving quickly from concept to execution ## Skills ### Required - AI - Learning & Development - Learning Operations - HR - Enablement - Project Management - Data Analysis - Instructional Design ### Nice to have - Tangelo - LinkedIn Learning - Workday - Automation - Workflow Optimization --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/zoominfo/jobs/8635808002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)