# Experience Researcher

**Company**: PayPal
**Location**: New York City, NY
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $129,500.00 - $191,950.00 Annually
**Category**: Research
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/New-York-City-New-York-United-States-of-America/Sr-Specialist--Experience-Research_R0137813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_51325a2a-59d

## Description

We’re looking for an Experience Researcher with a mixed-methods background to join our Enterprise Services Experience Research team. As an influential member of the team, you’ll play a vital role in uncovering deep insights that shape user-centered experiences for businesses, marketplaces, and partners.

**Essential Responsibilities:**

- Perform data analysis using specialized domain knowledge and developed business expertise

- Lead projects and/or programs within the Experience Research family with moderate scope impacting the Product function

- Utilize research methodologies to optimize user experiences using general parameters under broad supervision

- May act as a subject matter resource for entry level and developing colleagues

- Share best practices and insights with team members to foster a collaborative research environment.

**Additional Responsibilities:**

- Own and drive research programs within assigned product space from beginning to end, partnering with stakeholders to ensure insights are acted upon.

- Design, coordinate and execute qualitative and quantitative research projects involving a wide range of methodologies.

- Balance in-house execution of research with vendor-managed projects, maintaining quality and rigor across both models.

- Successfully leverage insights across various research functions and data sources throughout the product development lifecycle.

- Prepare and present research findings and recommendations in a concise and compelling way to stakeholders at all levels, ensuring outputs are actionable.

- Act as a vital liaison between design, product management, engineering, and go-to market teams, driving alignment across stakeholders.

- Design and contribute to workshops and design sprints by surfacing relevant insights, identifying research opportunities, and influencing the evolution of our product and design strategies.

- Identify and implement innovative research techniques and emerging tools , including AI methods , to address evolving business needs.

- Model a growth mindset by actively seeking and providing feedback, experimenting with new approaches, collaborating with other researchers and working to expand your skillset.

**Minimum Qualifications:**

- 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

**Preferred Qualifications:**

- 5+ years relevant experience in user experience research, product strategy, and/or market research or equivalent project/portfolio experience with B2B audiences.

- Experience conducting research with large enterprise and mid-market corporate decision-makers and/or developers.

- Experience with a variety of research methods and approaches including: 1:1 interviews, cognitive walkthroughs, moderated and unmoderated usability testing, concept testing, contextual inquiry, diary studies, ethnography, Jobs-to-be-Done, journey mapping, personas, survey design and analysis.

- Background in payments, financial services, or platform ecosystems in the financial services space.

- Comfort with ambiguity: work closely with stakeholders, approach discussions with a method-agnostic mindset.

## Skills

### Required
- data analysis
- research methodologies
- collaborative research

### Nice to have
- user experience research
- product strategy
- market research
- B2B audiences
- payments
- financial services
- platform ecosystems

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/New-York-City-New-York-United-States-of-America/Sr-Specialist--Experience-Research_R0137813?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)