# GP Receptionist

**Company**: Heathway Medical Centre
**Location**: Dagenham
**Job type**: Fixed term
**Salary**: £12.71
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A0285-26-0003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_50f4a936-505

## Description

Join Dr Sharma & Rai Practice Group as a full-time GP Receptionist, primarily based at Heathway Medical Centre in Dagenham. You will be a welcoming first point of contact for patients and a valued member of our friendly and supportive practice team.

We are looking for someone reliable, organised and confident communicating with people face to face. Previous GP reception experience is an advantage, but not essential. We also welcome applicants with strong customer service experience who enjoy helping people, can manage a variety of tasks and are quick to learn new online systems.

Good IT skills, excellent communication and a friendly, professional approach are essential.

This is a fixed-term position until 8 August 2027, with the possibility of extension. The role is 37.5 hours per week, working varied shifts between 07:45 and 18:30, Monday to Friday, excluding bank holidays. Pay is £12.71 per hour.

**Main duties of the job**

- Welcoming patients and visitors, providing friendly and professional assistance.

- Responding to patient enquiries face to face, by telephone and through online systems.

- Helping patients access appropriate services, including assisting with online appointment requests.

- Using our clinical system (EMIS Web) and other digital platforms to manage patient information and administrative tasks.

- Processing patient requests, including prescriptions, test-related enquiries and general correspondence.

- Supporting GPs, nurses and other team members with day-to-day administrative duties.

- Maintaining accurate records and handling confidential information appropriately.

- Working closely with colleagues to provide a positive experience for patients.

**About us**

Dr Sharma & Rai Practice Group is a well-established group of GP practices providing NHS primary care services to local communities across Barking and Dagenham. Our dedicated team of GPs, nurses, healthcare assistants, receptionists and administrative staff work together to deliver high-quality, patient-centred care in a welcoming and supportive environment.

**Benefits**

- Access to the NHS Pension Scheme, subject to eligibility.

- Opportunities to gain experience, develop new skills and apply for permanent positions as vacancies arise.

**Requirements**

- Experience in a customer-facing role involving regular face-to-face interaction with members of the public.

- Experience of handling customer enquiries and providing friendly, professional service.

- Experience of using computers and digital systems as part of daily work.

- Experience of working as part of a team and managing different tasks and responsibilities.

## Skills

### Required
- EMIS Web
- customer service
- communication
- administration

### Nice to have
- previous GP reception experience

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A0285-26-0003?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)