# Workforce Absence Director Client Services

**Company**: Sedgwick
**Location**: Telecommuter, TX
**Experience**: senior
**Job type**: full-time
**Category**: Insurance
**Industry**: Insurance

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-TX/Workforce-Absence-Dir-Client-Services_R80185-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/workforce-absence-director-client-services-50ec91b7-8f0/

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Workforce Absence Director Client Services, your primary purpose will be to determine account management strategies related to client service plans, ensure retention of existing clients, drive customer satisfaction, revenue growth, and oversee the work of other local Client Services staff.

**Key Responsibilities:**

- Provide stewardship reporting to clients and educate them on issues and trends impacting programs

- Conduct pre-renewal visits to review client loss experience and general company performance

- Perform client renewal, contract revision, and Client Service Instruction preparation for complex programs

- Negotiate changes or improvements to service plans

- Facilitate the reduction of process barriers, technology constraints, or resource constraints

- Coordinate client invoicing, audits, and accounts receivable follow-up

- Resolve major customer service issues

- Identify and solicit cross-selling opportunities

- Participate in local insurance community through advanced education and affiliation memberships

- Supervise and direct personnel assigned to programs requiring multiple Account Representatives

**Additional Responsibilities:**

- Perform other duties as assigned

- Support the organization's quality program(s)

- Travel as required

**Supervisory Responsibilities:**

- Provide support, guidance, leadership, and motivation to promote maximum performance

- Administer company personnel policies and follow company staffing standards and training recommendations

- Interview, hire, and establish colleague performance development plans

**Qualifications:**

- Bachelor's degree from an accredited college or university preferred

- CPCU, AIC, and/or ARM or other related designation preferred

- Ten (10) years related experience or equivalent combination of education and experience required

- Excellent oral and written communication, presentation, analytical, and interpretive skills

- Strong organizational, interpersonal, negotiation, and facilitation skills

- Leadership, management, and motivational skills

- Ability to work in a team environment and handle conflict and challenging issues

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Microsoft Office
- analytical skills
- organizational skills
- interpersonal skills
- negotiation skills
- facilitation skills
- leadership skills
- management skills
- motivational skills

### Nice to have
- CPCU
- AIC
- ARM

---

Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-TX/Workforce-Absence-Dir-Client-Services_R80185-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)