# Software Engineer - Contact Automation - AI

**Company**: Wise
**Location**: Budapest
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Wise/744000161442030-software-engineer-contact-automation-ai?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/software-engineer-contact-automation-ai-50bc0030-a7f/

## Description

As a Senior Software Engineer in the Contact Automation team at Wise, you will play a pivotal role in shaping the future of customer support.

You will be a key technical leader in an autonomous team, driving the vision and end-to-end solutions for the Wise Assistant.

This is a high-impact role where you'll tackle complex engineering challenges to automate real customer issues, significantly improving their experience and operational efficiency.

**Responsibilities**

- Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant.

- Take ownership of intent detection systems, contact processing pipelines, and routing logic.

- Innovate with AI: Design and implement solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries effectively.

- Integrate & Orchestrate: Lead and manage technical integration with third-party AI Agent vendors.

- Scale & Optimize: Continuously improve performance, reliability, and scalability of the automation platform.

- Collaborate for Impact: Work closely with content designers to implement and refine automated conversational flows.

- Mentor: Provide technical guidance and mentorship to other engineers.

**How We Work**

- Agile & Collaborative: Close collaboration between engineers, product managers, content designers, analysts, and data scientists.

- Cross-Functional Teams: Work alongside talented individuals to design, build, and iterate on solutions.

- International Presence: Distributed team across Budapest, New York, and London offices.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Java
- Typescript
- Python
- Kafka
- AWS Bedrock
- LLM models

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000161442030-software-engineer-contact-automation-ai?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)