# Guest Experience Agent (F/M/X)

**Company**: AccorHotel
**Location**: Cha-am, จ. เพชรบุรี
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000160883989-guest-experience-agent-f-m-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/guest-experience-agent-f-m-x-507926ee-f75/

## Description

SO Sofitel Hua Hin, a 5-star luxury beachfront resort in Cha-Am, Thailand, is seeking a Guest Experience Agent to deliver exceptional guest experiences. The successful candidate will serve as a key point of contact for guests, proactively anticipating their needs and providing personalized recommendations.

Responsibilities:

- Review daily arrivals, departures, VIP guests, and special occasions

- Maintain accurate guest profiles and preferences

- Prepare and update guest-related documents and reports

- Ensure proper follow-up and documentation of guest requests and feedback

- Conduct shift handovers and communicate relevant guest information to the team

- Support administrative tasks related to Guest Relations and Guest Experience operations

Training and Human Resources:

- Attend departmental and hotel training sessions

- Participate in daily briefings and departmental meetings

- Share guest feedback and service-related information with team members

- Support new team members and continuously develop knowledge and skills related to guest service and hospitality

Technical Responsibilities:

- Welcome and engage with guests in a warm, professional, and personalized manner

- Proactively identify and anticipate guest needs

- Handle guest requests, inquiries, and arrangements efficiently and professionally

- Provide accurate information regarding hotel facilities, restaurants, spa, activities, transportation, and local attractions

- Assist with VIP, repeat guest, and special-occasion arrangements

External:

- Maintain positive and professional relationships with external partners and service providers

- Assist guests with recommendations and arrangements for local restaurants, attractions, transportation, and activities

- Coordinate with external suppliers or partners to fulfil specific guest requests

Miscellaneous:

- Maintain a professional appearance and positive attitude

- Demonstrate genuine care and passion for hospitality

- Be proactive, flexible, and adaptable to changing guest and operational needs

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- communication skills
- attention to detail
- hospitality
- guest service

---

Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000160883989-guest-experience-agent-f-m-x-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)