# Customer Service Advisor

**Company**: Barclays
**Work arrangement**: hybrid
**Job type**: full-time
**Salary**: £26,700
**Category**: Customer Service
**Industry**: Finance

**Apply**: https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Customer-Service-Advisor_JR-0000134037?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_50553da8-2f6

## Description

We are seeking a Customer Service Advisor to join our team at Barclays. As a Customer Service Advisor, you will provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Your focus will be on understanding our customers' world and providing exceptional customer service.

**Accountabilities:**

- Collaborate across multiple digital channels to personalise each interaction with a customer.

- Enhance the bank's digital capabilities when current technology is identified as not yet ready to support.

- Provide exceptional customer service to clients by responding to inquiries, resolving issues, and handling client requests efficiently.

- Support the collaboration of internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations.

- Support teams within the business operations function as needed, including risk management, compliance, and collections.

- Comply with all regulatory requirements and internal policies related to customer care.

**Analyst Expectations:**

- Meet the needs of stakeholders/customers through specialist advice and support.

- Perform prescribed activities in a timely manner and to a high standard.

- Likely to have responsibility for specific processes within a team.

- May lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources.

- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

**Benefits:**

- Competitive salary of £26,700

- Comprehensive core benefits package, including a pension plan, private medical insurance, life insurance, and income protection

- Hybrid working, allowing you to split your time between home and the office

**Requirements:**

- No prior experience necessary, but a background in customer service, retail, or hospitality is desirable

**What We Offer:**

- A career in customer service with opportunities for growth and development

- Collaborative team environment with full training and support

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Source: [Apply at barclays.wd3.myworkdayjobs.com](https://barclays.wd3.myworkdayjobs.com/en-US/External_Career_Site_Barclays/job/Glasgow-Campus/Customer-Service-Advisor_JR-0000134037?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)