# Reservations Agent

**Company**: AccorHotel
**Location**: Dubai, Dubai
**Experience**: entry
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/AccorHotel/744000161034829-reservations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/reservations-agent-5046484b-e00/

## Description

Join AccorHotel as a Reservations Agent in Dubai, UAE. As a Heartist®, you will be part of a team that believes in creating a positive and memorable impact for customers, colleagues, and the planet.

Responsibilities:

- Provide thorough knowledge of hotel services and facilities

- Answer inquiries about room rates, outlets, and room locations

- Be familiar with reservation systems and handle reservation requests

- Post advance deposits and maintain accurate records

- Process rooming lists, group blocks, and special requests

- File and process reservations correspondence

- Have knowledge of Front desk, Sales, and Accounts departments

- Abide by hotel policies and procedures

- Stay updated on rate changes and group inquiries

- Complete daily shift tasks and assist others

- Monitor inventory management and room availability

- Understand departmental goals and projections

- Accommodate special requests accurately and efficiently

- Determine suitable room types to maximize room rates

- Explain guarantee and cancellation policies

- Describe room accommodations and benefits

- Use sales techniques to assist guests

- Answer guest questions about property facilities and services

- Assign confirmation and cancellation numbers

- Identify guest reservation needs

- Follow up-selling techniques

- Identify repeat guests

- Perform other duties as requested

Qualifications:

- Minimum one year of experience as a Reservations Agent in a 4-5 star hotel

- High School graduate

- Prior experience working with Opera or a related system

- Strong interpersonal and problem-solving abilities

- Fluency in English, additional languages a plus

Benefits:

- Employee benefit card with discounted rates at Accor worldwide

- Learning programs through Accor Academies

- Opportunities for talent development and growth

- Corporate Social Responsibility activities

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## Skills

### Required
- Opera
- English
- interpersonal skills
- problem-solving skills

### Nice to have
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/AccorHotel/744000161034829-reservations-agent?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)