# Senior Associate, Product Management — US Card Authentication CX

**Company**: Capital One
**Experience**: senior
**Job type**: full-time
**Salary**: $121,300 - $138,400
**Category**: Product Management
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Senior-Associate--Product-Management---US-Card-Authentication-CX_R1002767-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_504282f6-fcf

## Description

Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

As the Senior Associate, Product Management , US Card Authentication CX, you will be responsible for defining the destination-state vision for how authentication should work in an AI-driven world and play a role in reinventing the tools customers use to authenticate themselves at Capital One.

**Responsibilities**

- Partner across Ops, BA, and Tech to define the destination-state architecture and experience for authentication that optimizes for fraud loss prevention, customer experience, and agent efficiency

- Turn the product strategy into shipped software by leading the tech team's execution

- Explore where AI-driven capabilities can strengthen fraud detection or the authentication experience itself and champion AI-powered tooling to help your team move faster and smarter

- Let data make the call and prove your bets worked after you ship them

- Build real influence across the org by working directly with Fraud Strategy, Risk, Legal/Compliance, Design, and Servicing Operations

**Requirements**

- Bachelor’s degree or military experience

- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

**Preferred Qualifications**

- Bachelor’s degree in computer science or engineering

- 3+ years of experience in product management, with a track record of partnership with engineering

- Experience working in fraud, risk, identity verification, authentication, or another highly regulated financial services domain

- Curiosity and hands-on experience with AI-powered product capabilities and AI-assisted product delivery tools

- Experience using data and experimentation to inform product decisions

- Experience partnering directly with engineering teams in an Agile/Scrum environment

- Experience communicating with and influencing senior stakeholders

- A bias toward white-space thinking

**Benefits**

- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being

## Skills

### Required
- product management
- product design
- agile delivery
- business analysis
- data science
- software engineering

### Nice to have
- AI-powered product capabilities
- AI-assisted product delivery tools
- data experimentation
- Agile/Scrum environment
- senior stakeholder influence
- white-space thinking

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/New-York-NY/Senior-Associate--Product-Management---US-Card-Authentication-CX_R1002767-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)