# Datacenter Engineer- L3/ERT

**Company**: Hewlett Packard Enterprise
**Location**: Heredia, Heredia
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Heredia-Heredia-Costa-Rica/Datacenter-Engineer--L3-ERT_1212932-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_50290be9-8c0

## Description

We are seeking a Datacenter Engineer- L3/ERT to support Aruba products and provide technical expertise to customers and engineers. As a Datacenter Engineer- L3/ERT, you will work in a dynamic 24x7 work environment, providing troubleshooting and support in the areas of HPE Aruba Networking and related areas.

Responsibilities:

- Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.

- Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.

- Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.

- Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency.

- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).

- Technical writing skills will be required to publish Issue resolution documents.

- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.

- Must be able to interact with colleagues from different countries and backgrounds.

Requirements:

- Bachelor's or Master's degree in Mechanical, Electrical, Computer Science, or equivalent.

- 4+ Years' experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.

- Data Networking technologies including Routing, Switching, and Network architecture and management.

- Working knowledge and understanding of Spine and Leaf Topologies.

- Working knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.

- Knowledge of networking equipment's hardware and architecture.

- Demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.

- Affinity with Remote Resolve support processes.

- Should know about Data Center Technologies, i.e., VXLAN, EVPN, VPNV4, other VPN technologies, etc.

- Should be good at security and authentication protocols like IEEE 802.1x and MAC.

- Good to have knowledge of REST, NAE, and Python.

- Prior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.

- Basic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.

- Certifications: Cisco CCIE – DC is not a must but preferred. Aruba ACSP certification will have added advantage.

- Should have basic technical knowledge of Windows, Linux, and other operating systems.

## Skills

### Required
- Data Networking
- Routing
- Switching
- Network architecture
- Spine and Leaf Topologies
- 3-layer architecture
- Networking equipment's hardware
- Remote Resolve support processes
- Data Center Technologies
- VXLAN
- EVPN
- VPNV4
- IEEE 802.1x
- MAC
- REST
- NAE
- Python
- Aruba OS
- Aruba OS-CX
- Comware
- WLAN technology

### Nice to have
- Cisco CCIE – DC
- Aruba ACSP certification

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Heredia-Heredia-Costa-Rica/Datacenter-Engineer--L3-ERT_1212932-2?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)