# Front Office Manager / Chefe de Receção (m/f) - Hotel 4★ (Zona Aeroporto de Lisboa)

**Company**: Accor
**Location**: Lisbon, Lisbon
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000154998729-front-office-manager-chefe-de-rececao-m-f-hotel-4-zona-aeroporto-de-lisboa-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/front-office-manager-chefe-de-rece-o-m-f-hotel-4-501a3068-38c/

## Description

Join the team at ibis Styles Lisboa Aeroporto, a 4-star hotel located near Lisbon Airport. As a Front Office Manager, you will lead the Front Office team to provide exceptional customer experiences.

Responsibilities:

- Lead and manage the Front Office team to ensure excellent customer service.

- Guarantee high standards of brand quality, monitor guest satisfaction, and manage online reviews.

- Oversee daily operations, including check-in/check-out, room allocation, and coordination with other departments.

- Collaborate with management to maximise occupancy rates and revenue.

- Handle customer complaints and special requests efficiently.

Qualifications:

- Minimum 3 years of experience in a leadership role in a 4- or 5-star hotel.

- Fluent Portuguese and English required; French and Spanish desirable.

- Familiarity with hotel property management systems, preferably Opera Cloud.

- Strong leadership, communication, and team management skills.

- High customer focus and attention to detail.

- Ability to work in a fast-paced environment and manage stress.

Benefits:

- Continuous training and development opportunities.

- Competitive salary and benefits package.

- Access to employee discounts and programs within the Accor ecosystem.

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## Skills

### Required
- Portuguese
- English
- Opera Cloud
- leadership
- communication
- team management

### Nice to have
- French
- Spanish

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000154998729-front-office-manager-chefe-de-rececao-m-f-hotel-4-zona-aeroporto-de-lisboa-?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)