# IT Supervisor

**Company**: TaskUs
**Location**: Piraeus, Greece
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Piraeus-Greece/IT-Supervisor_R_2610_13964?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4ff55132-e79

## Description

We are seeking an IT Supervisor to oversee the activities and performance of IT Support/Helpdesk personnel and ensure exemplary customer service to all internal customers. As an IT Supervisor, you will drive compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems/issues. You will coordinate with product development, R&D, and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

**Responsibilities:**

- Develop and manage effective working relationships with other departments, groups, and personnel.

- Provide direction, supervision, and leadership to members of the Desktop Support/IT Support Team.

- Assign and prioritize work, set expectations, promote goals and priorities, and performance management.

- Conduct periodic performance reviews of IT Support Specialists.

- Oversee desktop support operations and ensure excellent customer service to all internal or external customers.

- Provide expert technical support, training, and assistance to desktop support personnel on network computer system issues and on new technology.

- Analyze desktop-related issues, determine problems, implement solutions, resolve or forward work orders to appropriate personnel within the IT team.

- Coordinate with product development and other internal departments to resolve issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.

- Provide assistance to other teams within the department to improve services, processes, roll out new applications, increase and promote security.

- Ensure service level agreements are communicated and understood by the desktop support team.

**Requirements:**

- Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT/Computer-related course.

- Minimum of 5 years IT support experience in Supervisory capacity and 7+ years of IT Support experience.

- Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair.

- Knowledge of Active Directory management and basic network troubleshooting.

- Knowledge of I.T. requirements/demands in call center Operations and organization, particularly in the area of Operations support.

- Skilled technical writer able to document problems and solutions for customers and other technical support personnel.

- Strong time and project management skills.

- Excellent oral and written communication skills. Fluency in the English language.

- Adaptive to changing work schedules and working hours.

- Excellent problem determination technique.

- Excellent customer orientation.

- Well-organized and good follow through on commitments to customers.

- Strong problem-solving, decision-making, and analytical skills.

## Skills

### Required
- Active Directory management
- basic network troubleshooting
- problem determination technique
- project management
- technical writing

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/Piraeus-Greece/IT-Supervisor_R_2610_13964?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)