# Customer Account Executive, Strategic Enterprise **Company**: Braze **Location**: New York City **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $121,500 - $191,000/year **Category**: Sales **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/braze/jobs/8285494?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4feb88cc-616 ## Description We're seeking a Customer Account Executive, Strategic Enterprise to manage and grow existing relationships within our customer base. As a Braze Customer Account Executive, you will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams to drive account growth, retention, and overall customer satisfaction. Responsibilities: - Own a defined set of customer relationships, including managing all expansion and renewal activities - Develop commercial relationships and joint business vision to increase Braze utilization and value - Create comprehensive strategies to retain existing business with clear roadmap of joint business value and ongoing growth - Partner closely with cross-functional partners to secure contract renewals and ensure there is a unified account vision and value story across all touchpoints - Nurture and close account expansion deals including upsell, cross-sell, and net new lines of business - Educate and activate internal executive stakeholders to operationalize multi-threaded account alignment - Effectively communicate and evangelize customer feedback to Braze product team - Document and manage complex technology architecture knowledge within book of business including awareness of competitive threats and critical partnership strategies - Achieve quarterly upsell and renewal targets - Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal and Marketing - Coordinate resources to drive feature adoption - Develop, maintain and grow Braze and Braze Ecosystem product knowledge - Establish deep knowledge of accounts across all areas - Proactively analyze customer product usage, develop whitespace analysis and identify growth opportunities - Quarterly whitespace mapping to increase revenue predictability - Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding and into ongoing Service usage Requirements: - 10+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles - 5+ years of experience closing and/or managing global relationships with large and complex strategic customers - Background in Enterprise SaaS sales for Mobile and/or Marketing Technology - Ability to research account(s), develop a point of view (POV) on the value your technology can drive for the account, and prioritize global client needs to maximize revenue - Proven success navigating large organizations and ability to quickly identify the decision makers and the decision-making process for large SaaS investments - Executive-level business acumen and proven ability to establish credibility as a trusted advisor at the top levels of an organization - Proven ability to develop retention strategies to protect client relationship and grow partnership in highly competitive environments - Outstanding verbal, written, and stand-up presentation skills, with experience in owning and presenting value propositions to executive teams - Ability to handle high-demand clients and multiple competing priorities - Prior experience with salesforce.com CRM, Clari, or other CRM used to manage sales pipeline - Excellent organizational skills and time management abilities - Drive, determination, creativity, and accountability - Proven ability to quickly get up to speed on new cloud apps and tools - A proven networker in your daily life - Up-to-date on digital trends, especially in the mobile, web and email space - Prior experience in a startup technology company is a plus - Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings What We Offer: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work® ## Skills ### Required - Account Management - SaaS sales - Enterprise SaaS sales - salesforce.com CRM - Clari - Digital marketing ### Nice to have - Marketing Technology - Mobile Technology - Startup technology company experience --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8285494?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)