# Service Center Associate-12

**Company**: Sedgwick
**Category**: Customer Service

**Apply**: https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Service-Center-Associate-12_R77958?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4fe0e192-913

## Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

As a Service Center Associate-12, your primary purpose will be to expedite the Customer Service claims application process, ensure correct case assignment, and act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.

**Responsibilities:**

- Assign new claims to the appropriate claims handler

- Enter verbal and written application information accurately into the claims management system

- Contact the customer by telephone, written correspondence, and/or the claims system regarding documentation required to process a claim, required time frames, and claim status

- Communicate clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process

- Participate in and maintain a quality service culture within the Customer Service Team

- Attend scheduled work hours

**Additional Responsibilities:**

- Perform other duties as assigned

- Support the organization's quality program(s)

**Qualifications:**

- High school diploma or GED required

- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred

- Excellent oral and written communication

- PC literate, including Microsoft Office products

- Good customer service skills

- Strong organizational skills

- Good interpersonal skills

- Ability to work in a team environment

- Ability to meet or exceed Performance Competencies

## Skills

### Required
- Microsoft Office
- customer service
- organizational skills
- interpersonal skills
- communication

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Source: [Apply at sedgwick.wd1.myworkdayjobs.com](https://sedgwick.wd1.myworkdayjobs.com/en-US/Sedgwick/job/Telecommuter-GA/Service-Center-Associate-12_R77958?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)