# Manager, Provider Experience **Company**: CVS Health **Location**: Work from home, IL **Work arrangement**: remote **Experience**: senior **Job type**: full-time **Salary**: $46,988.00 - $112,200.00 **Category**: Human Resources **Industry**: Healthcare **Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/IL---Work-from-home/Manager--Provider-Experience_R1087862-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/job/manager-provider-experience-4fc3f16f-202/ ## Description We are seeking a strategic and analytically strong Manager, Provider Experience to support provider retention, workforce planning, and provider experience efforts across the organization. This role is responsible for identifying trends in provider experience and retention data, building reporting and forecasting tools, and partnering with cross-functional leaders to inform strategies that improve provider engagement and reduce turnover. **Responsibilities:** - **Data Analysis & Reporting:** + Lead the collection, analysis, and strategic interpretation of provider retention data to proactively identify systemic trends, critical pain points, and high-impact opportunities for organizational improvement. + Develop, implement and maintain a forecasting model for provider attrition to proactively identify potential departure up to a year in advance. + Design, implement, and maintain advanced dashboards and comprehensive reports to monitor and evaluate key retention metrics across all regions and divisions. + Translate complex data insights into clear, actionable recommendations that inform and guide regional and divisional leadership in the development, deployment, and continuous refinement of retention strategies. - **Cross-Functional Collaboration:** + Facilitate regular meetings with regional and divisional teams to discuss provider feedback, retention challenges, and best practices. + Establish a strong collaborative partnership with the Provider Recruitment team to ensure alignment between hiring pipelines, initial onboarding success, and long-term retention goals. + Collaborate strategically with the Provider Wellness team to integrate holistic well-being and resilience initiatives directly into core retention strategies, proactively mitigating factors contributing to burnout. + Partner with the Education and Development team to conduct needs assessments and co-develop robust educational resources and career pathing programs that drive professional growth and elevate job satisfaction. + Serve as the primary, high-level liaison and subject matter expert for all retention-related strategy, policy, and initiatives across the enterprise. + Proactively monitor and evaluate the efficacy and ROI of retention interventions in high-turnover areas, providing targeted mitigation strategies. - **Communication & Support:** + Communicate effectively with providers, leadership, and interdepartmental teams regarding provider experience, retention and organizational initiatives. + Provide expert consultation, strategic direction, and comprehensive resources to regional and divisional teams, driving the consistent implementation and adoption of evidence-based retention best practices. **Requirements:** - 5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management - Master degree required in data analytics, business or healthcare - A highly organized and analytical individual who can keep multiple tasks moving forward - Exceptional communication skills, able to prepare written and verbal reports, and communicate complex and delicate information - Comfort presenting to and communicating with senior leaders - Highly collaborative, able to coordinate with and across multiple departments and navigate a matrixed organizational structure - Goal-setting and long-range planning: must be able to work with the program team to organize and coordinate systems in order to achieve objectives - Appreciates a challenge and brings a solution-oriented approach to problems - Proficiency with standard commercial Office Suite, especially Google WorkSpace **Benefits:** - Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs and other resources, based on eligibility For more fresh new jobs, check out [yubhub.co](https://yubhub.co/). ## Skills ### Required - data analytics - business - healthcare - project management - communication - collaboration ### Nice to have - providers workforce planning - provider engagement and retention - independent, self-guided work --- Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/IL---Work-from-home/Manager--Provider-Experience_R1087862-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)