# Customer Success Manager, Ads Solutions (Spanish Speaking) **Company**: OpenAI **Location**: Remote - US **Work arrangement**: remote **Experience**: senior **Job type**: Full time **Salary**: $162K – $230K **Category**: Engineering **Industry**: Technology **Wikidata**: https://www.wikidata.org/wiki/Q124605186 **Apply**: https://jobs.ashbyhq.com/openai/5ddb09b8-77eb-497c-89d8-52520765402d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4fb16277-623 ## Description ### Compensation $162K – $230K • Offers Equity The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits. - Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts - Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit) - 401(k) retirement plan with employer match - Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks) - Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees - 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law) - Mental health and wellness support - Employer-paid basic life and disability coverage - Annual learning and development stipend to fuel your professional growth - Daily meals in our offices, and meal delivery credits as eligible - Relocation support for eligible employees - Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided. ### About the team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform,while maintaining strong standards for user trust and platform integrity. ### About the role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. ### Responsibilities - Own relationships with a portfolio of advertising partners, serving as their primary point of contact. - Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. - Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. - Identify opportunities to expand partnerships through increased product adoption and incremental investment. - Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. - Surface advertiser feedback and insights to inform product improvements and long-term strategy. - Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. ### Requirements - Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. - Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment. - Is comfortable interpreting performance data and translating insights into strategic recommendations. - Has experience with data querying (e.g. SQL, advanced excel/GSheet). - Communicates clearly and builds trust with both technical and non-technical stakeholders. - Operates with ownership and accountability in fast-moving, evolving environments. - Demonstrates sound judgment and a commitment to user trust and responsible platform growth. ### Preferred qualifications - Experience working with Google Ads, Facebook Ads, or other major advertising platforms. - Familiarity with data analysis tools and techniques, such as Google Data Studio or Tableau. - Strong understanding of digital marketing principles and strategies. - Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. ### What we offer - Competitive salary and bonus structure - Comprehensive benefits package, including medical, dental, and vision insurance - 401(k) retirement plan with employer match - Paid parental leave and medical/caregiver leave - Flexible PTO policy - Professional development opportunities, including training and education assistance - Collaborative and dynamic work environment - Access to cutting-edge technology and tools - Opportunities for growth and advancement within the company ### How to apply If you’re passionate about digital advertising and customer success, and you have a strong track record of driving business growth and building strong relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you’re the ideal candidate for this role. We can’t wait to hear from you! ## Skills ### Required - digital advertising - account management - customer success - consulting - data querying - SQL - advanced excel/GSheet - Google Ads - Facebook Ads - data analysis tools - Tableau - digital marketing principles - strategies ### Nice to have - Google Data Studio - strong understanding of digital marketing principles and strategies - experience working in a fast-paced, dynamic environment with multiple priorities and deadlines --- Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/openai/5ddb09b8-77eb-497c-89d8-52520765402d?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)