# Patient Access Manager

**Company**: GSK
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $152,250 to $253,750
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---North-Carolina---Durham/Patient-Access-Manager--WASHINGTON-DC-PITTSBURGH-WV--_448699?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4f8c9baf-b90

## Description

We are seeking a Patient Access Manager to serve as a point of contact for patients, caregivers, and healthcare provider office staff, providing approved information and education on oncology-specific care.

**Key Responsibilities:**

**Patient Navigation & Support:**

- Provide program-specific treatment education via approved call guides, offering the ISI and PI whenever product education is delivered.

- Educate patients on coverage outcomes, cost-sharing, and financial assistance options, including publicly available information on alternate coverage and independent foundations within program rules.

- Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists for BI/BV and PA tracking when appropriate.

- Maintain accurate documentation of activities and interactions within GSK’s internal system.

- Capture and report adverse events and product quality complaints within required timeframes and follow crisis-management procedures.

**Access & Reimbursement:**

- Educate provider offices on payer coverage, coding, and payment policies for GSK Oncology products using approved materials and help offices understand and use GSK Patient Support Programs.

- Support access case resolution at the office level: explain benefit investigation outcomes, prior authorization requirements and processes, and appeal pathways, with the office initiating and submitting all payer forms.

- Identify access and reimbursement barriers and escalate complex, systemic, or technical payer issues to the specialist access function and to leadership.

**Operational & Compliance:**

- Document all interactions and manage cases in Salesforce Health Cloud / CRM in line with program standards.

- Follow all SOPs and business rules consistently, and complete training on corporate policies governing access to confidential data on time.

- Maintain strict separation between patient-facing and account-facing activity: no patient-identifiable information is shared with commercial teams, and the two sides of the role are never combined in a single engagement or documentation thread.

**Basic Qualifications:**

- Bachelor's degree.

- 3+ years of experience combined in any of the following areas: field reimbursement, hub case management, patient experience programs, helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria.

- Ability to travel up to 20%, including overnights.

- Valid driver's license.

**Preferred Qualifications:**

- Extensive experience in oncology patient navigation, access and reimbursement, or hub case management.

- Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree.

- Active RN license and Bachelor of Science in Nursing (BSN).

- Experience using CRM and case-management platforms, preferably Salesforce Health Cloud, to document interactions, manage cases, and maintain accurate records.

**Benefits:**

- Health care and other insurance benefits (for employee and family)

- Retirement benefits

- Paid holidays

- Vacation

- Paid caregiver/parental and medical leave

## Skills

### Required
- Market Access Strategies
- Payer Evidence
- Pricing Strategies
- Scientific Literacy
- Digital Fluency
- Data to Insights
- Matrix Leadership

### Nice to have
- Experience using CRM and case-management platforms
- Advanced degree
- Active RN license and Bachelor of Science in Nursing (BSN)

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---North-Carolina---Durham/Patient-Access-Manager--WASHINGTON-DC-PITTSBURGH-WV--_448699?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)