# Workforce Management (WFM) Techno-Functional Expert

**Company**: CVS Health
**Experience**: senior
**Job type**: full-time
**Salary**: $106,605.00 - $284,280.00
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-North-Carolina/Workforce-Management-Solutions-Architect---Techo-Functional_R0895875?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4f79058f-7b9

## Description

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms, strong understanding of forecasting and scheduling concepts, and the technical fluency to translate business needs into scalable, well-governed solutions.

**Functional Strategy & Design**

- Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.

- Drive fit-gap analysis across vendor/product options and current-state tools; recommend the “right” functional approach (process + platform configuration) with clear tradeoffs and decision rationale.

- Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.

- Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.

**Solution Delivery & Execution**

- Establish solution guardrails for accuracy, auditability, and transparency.

- Partner with engineering/technology leads to convert functional designs into configuration and build plans.

- Own functional delivery, including configuring and customizing vendor applications to meet business needs.

- Drive end-to-end lifecycle execution for enhancements, defects, and releases.

**Reporting, Analytics & Adoption**

- Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes.

- Serve as the functional point leader across HR, operations, and technology teams, driving alignment, decisions, and adoption.

- Support training strategy and enablement materials for business users.

**Leadership & Thought Partnership**

- Responsible for adherence to industry best practice, actively engaging with WFM Community on latest advancements.

- Encourages product innovation and alternative ways of approaching business.

- Accountable for the health of the product.

- Challenges partners to think differently regarding WFM business processes and operational issues.

**Required Qualifications**

- 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.

- 7+ years’ experience working with WFM scheduling constructs and forecasting concepts.

- 6+ years’ experience configuring, customizing, and debugging WFM solutions.

- 5+ years' experience with large enterprise WFM platforms.

- 3+ years’ partnering with SaaS vendors to deliver business outcomes.

- 3+ years working in Agile environments.

- 3+ years demonstrating excellent communication and stakeholder leadership skills.

- 2+ years’ experience demonstrating analytical problem-solving and decision-making skills.

- 2+ years demonstrating a growth mindset while developing self and others.

**Preferred Qualifications**

- Experience integrating WFM platforms with HR systems and downstream consumers of schedule and time data.

- Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms.

- Reporting/analytics exposure and comfort collaborating with BI teams/tools.

- Experience working in large, matrix organizations.

- Familiarity with Agile delivery, project governance, and release/change management.

- Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures.

**Education**

- Bachelor’s degree or equivalent combination of education, training, and professional experience.

**Pay Range** $106,605.00 - $284,280.00

**Benefits** This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.

## Skills

### Required
- Workforce Management
- forecasting
- staffing
- scheduling
- WFM platforms
- Agile environments
- analytical problem-solving

### Nice to have
- AI in WFM
- automation
- digital employee experience platforms
- BI teams/tools
- Agile delivery
- project governance
- release/change management

---

Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-North-Carolina/Workforce-Management-Solutions-Architect---Techo-Functional_R0895875?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)