# AISR NOC Technician III

**Company**: Leidos
**Location**: Sunset, UT
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $48,100.00 - $86,950.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Sunset-UT/AISR-NOC-Technician-III_R-00194727?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4f608196-bc7

## Description

We are seeking an AISR NOC Technician III to join our team at Hill AFB, UT. The successful candidate will be responsible for supporting the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

**Primary Responsibilities**

- Create and update tickets utilizing Remedy

- Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools

- Perform incident correlation and fault analysis, including proactive analysis of alarms, detailed analysis leading to resolution of alarm conditions, identifying fault conditions and their impacts, isolating root causes, and coordinating correction of fault situations

- Support incident analysis (fault isolation), including diagnosing and troubleshooting using procedures to isolate faults, identifying failed network elements, and testing, fault troubleshooting, fault localization, fault logging, and assignment

- Perform fault correction, including correcting/replacing faulty network elements, coordinating with other service providers as necessary, and verifying that service has been restored upon resolution of all customer-initiated tickets

- Restore networks and services to full operation, coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer-negotiated SLAs

- Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support

- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods

- Work directly with Shift lead and O&M leadership for guidance

- Participate in incident escalation, including fault escalation, customer coordination and communications, and ticket system updates and status reporting

- Demonstrate knowledge of training, standard operating procedures, and tools within O&M

- Evaluate and provide feedback for training, standard operating procedures, and tools

- Assist in training Network controllers within O&M

- Effectively communicate with the O&M team and the customer

- Provide technical advice and insight to peers and customers to assist in resolution of complex issues

- Demonstrate proficiency in several functions within the DISN, including routers, switches, crypto devices, routing, DSN/DRSN, Video Services, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

**Basic Qualifications**

- Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance

- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date

- High school diploma and 2-4 years of experience

- Ability to work in a 24/7 operation

- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management

- Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, CISCO, Juniper, MSPP, DWDM, Optical Switching

- General understanding of network topologies, both transport and IP

## Skills

### Required
- Remedy
- network event monitoring
- incident correlation
- fault analysis
- troubleshooting
- network restoration
- security clearance
- DoD-8570 IAT Level 2

### Nice to have
- alarm surveillance
- fault management
- LAN maintenance
- performance management
- routers
- switches
- crypto devices
- routing
- DSN/DRSN
- Video Services
- CISCO
- Juniper
- MSPP
- DWDM
- Optical Switching

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Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Sunset-UT/AISR-NOC-Technician-III_R-00194727?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)