# Technical Support Manager

**Company**: Cisco
**Location**: RTP, North Carolina
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $104,000.00 to $138,100.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Support-Manager--Hybrid-_2026960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4f572d2f-3a8

## Description

The Commerce Quote to Order team enables Cisco’s go-to-market strategy with an exceptional commercial platform, focusing on hardware, software subscription, and services through data-driven solutions.

As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and challenges, driving digital transformation.

Responsibilities:

- Act as the main point of contact for production support, managing and resolving tickets across various business units

- Handle technical escalation for production support, managing and resolving tickets including AI Assistants, conversational interfaces, and foundational AI capabilities across Commerce applications

- Triage and prioritize support tickets based on urgency and impact

- Conduct root cause analysis and apply critical thinking to solve complex problems

- Use AI to Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions

- Collaborate closely with business users, analysts, and developers to understand issues and enhancements

- Ensure timely and effective resolution of issues while maintaining a high level of customer satisfaction

- Follow Industry best practices for security, scalability, and performance

- Document processes, resolutions, and recurring issues for knowledge management and training purposes

- Debug and maintain AI frameworks, microservices, MCPs, and REST API endpoints.

Minimum Qualifications:

- Bachelor’s degree in Engineering with 6+ years of relevant professional experience.

- 3+ years of experience using or supporting one or more of the following technologies: Python, APIs (HTTP/RESTful web services), MongoDB, Java, SQL, PL/SQL, Oracle, Snowflake, AngularJS, Elastic, or Kibana.

- 3+ years in Technical Support, Software engineering

- 1+ years dedicated to supporting AI/ML or LLM-driven applications.

Benefits:

- Medical, dental and vision insurance

- 401(k) plan with a Cisco matching contribution

- Paid parental leave

- Short and long-term disability coverage

- Basic life insurance

- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness

- Non-exempt employees receive 16 days of paid vacation time per full calendar year

- Exempt employees participate in Cisco’s flexible vacation time off program

- 80 hours of sick time off provided on hire date and each January 1st thereafter

- Optional 10 paid days per full calendar year to volunteer

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Python
- APIs
- MongoDB
- Java
- SQL
- PL/SQL
- Oracle
- Snowflake
- AngularJS
- Elastic
- Kibana
- AI/ML
- LLM

### Nice to have
- Excellent communication skills
- Strong Analytical and troubleshooting Skills

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Source: [Apply at cisco.wd5.myworkdayjobs.com](https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/RTP-North-Carolina-US/Technical-Support-Manager--Hybrid-_2026960?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)