# Senior Partner Operations Manager (Japanese Speaking) - Wise Platform **Company**: Wise **Location**: Singapore **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Operations **Industry**: Technology **Apply**: https://jobs.smartrecruiters.com/Wise/744000156989989-senior-partner-operations-manager-japanese-speaking-wise-platform?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_4f427dc7-448 ## Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As a Senior Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value enterprise partners on Wise Platform - driving continuous improvement in their payments' experience, so partners stay operationally stable and ready to grow. Responsibilities: - Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio - working to improve the partnership operations, in close partnership with the Account Management team (who own the commercial relationship). - Resolving root causes of issues identified: You put that strategy into action day-to-day, working with cross-functional teams across operations, product, tech, legal, compliance, implementation, and business development to keep partners stable and unlock growth. This role will give you the opportunity to: - Co-own revenue retention, operational performance, and relationships for your Enterprise platform partners - leading operational initiatives with internal teams to unblock growth opportunities. - Drive operational performance analysis and work to smooth out operations for the partners in your portfolio. - Address operational concerns on the partnership as the final escalation point, spotting and resolving recurring friction patterns, while managing stakeholders and running business review meetings. - Propose solutions for partners looking to improve their operational state and support them through execution - ultimately removing the operational obstacles standing in the way of growth. - Partner with Account Managers to drive retention targets by improving transfer success, reducing operational issues, lowering contact rates, and enhancing overall partnership scalability. - Use data insights to track performance, proactively addressing risks, and implementing initiatives that improve key retention metrics, ensuring long-term partner satisfaction and minimising churn. - Own operational success plans and data-driven business reviews, including helping manage Quarterly Business Reviews, to maximise the value partners get from Wise. - Advocate for partner needs by providing feedback to internal teams, influencing product roadmaps, and ensuring our platform evolves to meet the complex needs of enterprise banking and fintech clients. - Optimise internal and external processes, using data-driven insights to identify recurring challenges and implement solutions that scale operations and improve partner experiences. - Develop trusted relationships with senior stakeholders at partner organisations, ensuring alignment on operational goals and fostering long-term, strategic collaboration. - Analyse the quality of the servicing we provide to our partners and their customers. Qualifications: - Minimum 5 years of operations experience, with a track record of managing enterprise or large corporate clients. - Fluency or business professional proficiency in Japanese. - Experience driving projects to improve operational success metrics and SLAs and achieve tangible measurable results for clients. - Strong problem-solving capabilities, you can identify the root cause of issues identified and can work with cross-functional teams to resolve them so the issues do not occur again. - Data-driven decision-maker with the ability to collect, analyse, and interpret large datasets. - Strong stakeholder management skills with the experience influencing C-level executives and working cross-functionally with internal teams. - Technical fluency – you understand APIs, webhooks, and system integrations. - Exceptional communication skills – you can explain complex technical and operational concepts clearly to both technical and non-technical audiences. - Autonomous and adaptable – proven ability to work independently, manage shifting priorities effectively, and navigate dynamic, evolving business environments. ## Skills ### Required - operations management - partner management - data analysis - problem-solving - stakeholder management - technical fluency - communication skills - Japanese ### Nice to have - prior operational experience in payments or banking sector environments - comprehensive understanding of Correspondent banking products and solutions - track record of working directly with Tier 1 or Tier 2 banks or large fintechs - familiarity with regulatory frameworks - led technical onboarding or implementation projects for complex payment systems --- Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000156989989-senior-partner-operations-manager-japanese-speaking-wise-platform?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)