# German-speaking Warranty Administrator

**Company**: Ford
**Location**: Szentendre
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Sales
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72657?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4f2796a7-cb2

## Description

We are seeking a German-speaking Warranty Administrator to join our team in Szentendre, Hungary. As a Warranty Administrator, you will be responsible for processing dealer enquiries on warranty topics for all D-A-CH markets (Germany, Austria, Switzerland).

Responsibilities:

- Process dealer enquiries on warranty topics for D-A-CH markets

- Handle dealer enquiries regarding parts goodwill (non-CLP) in accordance with regulations

- Support Ford dealers with enquiries regarding warranty processing or general warranty topics

- Assist in problem-solving for dealers regarding system and process steps with respective departments

- Answer warranty-related queries from the Ford Customer Relation Centre

- Perform changes to vehicle warranty start dates in cooperation with GBS

- Represent the company in all areas of warranty processing

- Send-in deadline extensions for over-aged warranty claims according to internal specifications

Qualifications:

- Vocational training with a technical (vehicle) background

- Preference given to employees from the automotive industry (dealer workshop or manufacturer)

- Deep knowledge of all Ford guarantee topics

- Good knowledge of vehicle technology

- Communication skills

- Understanding of the German Ford/dealer organization

- Knowledge of warranty policies

- Knowledge of OWS-Online

- Knowledge of Microsoft Office (especially Outlook, Excel and Word)

- Knowledge of Microsoft Power Automate

- Native language of the local market and excellent German language skills, as well as good written and spoken English skills

## Skills

### Required
- vehicle technology
- communication skills
- warranty policies
- OWS-Online
- Microsoft Office
- Microsoft Power Automate
- German language skills
- English language skills

### Nice to have
- automotive industry experience
- Ford guarantee topics knowledge

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Source: [Apply at efds.fa.em5.oraclecloud.com](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72657?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)