# Home Ownership Specialist

**Company**: Clarion Housing Group
**Location**: Norwich
**Work arrangement**: hybrid
**Experience**: mid
**Job type**: part-time
**Salary**: £33,239 - £38,514 per annum pro rata
**Category**: Customer Service
**Industry**: Housing

**Apply**: https://clarionhg.wd3.myworkdayjobs.com/en-US/Clarion_External_Careers/job/Norwich/Home-Ownership-Specialist_R0020524-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4f05e393-ccc

## Description

We are seeking a Home Ownership Specialist to join our team in Norwich. As part of the Home Ownership Directorate, you will play a key role in delivering a compliant, customer-focused service to our homeowners.

You will manage a varied caseload of home ownership enquiries and transactions, ensuring customers receive a professional, efficient, and high-quality service while maintaining compliance with legislation, policy, and regulatory requirements.

This is a specialist role requiring strong analytical and decision-making skills. You will be confident reviewing complex information, interpreting leases, regulation, legislation, and policy, and making balanced, evidence-based decisions.

Key responsibilities:

- Manage a caseload of home ownership enquiries and transactions

- Ensure customers receive a professional, efficient, and high-quality service

- Maintain compliance with legislation, policy, and regulatory requirements

- Review and interpret leases, regulation, legislation, and policy

- Make balanced, evidence-based decisions

- Handle sensitive or challenging enquiries

- Communicate decisions clearly and professionally

- Take ownership of cases through to resolution

Requirements:

- Proven experience in housing or property management

- Strong knowledge of leasehold management and relevant legislation

- Experience reviewing and interpreting leases and policy documentation

- Excellent customer service, written communication, and stakeholder management skills

- Ability to investigate complex or non-standard cases and identify appropriate solutions

- Confidence managing challenging situations professionally and sensitively

- Proficiency in MS packages

- Strong organisational skills with excellent attention to detail

- Ability to manage competing priorities whilst maintaining quality, accuracy, and compliance

- Strong personal accountability and ownership of work

- Ability to work collaboratively across teams and build effective working relationships

- Proactive and adaptable approach with a focus on continuous improvement

Benefits:

- Competitive salary (£33,239 - £38,514 per annum pro rata)

- Part-time role (22 hours per week)

- Flexible working arrangements

## Skills

### Required
- leasehold management
- legislation
- policy
- customer service
- communication
- Microsoft Office

### Nice to have
- Right to Acquire
- Right to Buy
- Section 20 consultations

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Source: [Apply at clarionhg.wd3.myworkdayjobs.com](https://clarionhg.wd3.myworkdayjobs.com/en-US/Clarion_External_Careers/job/Norwich/Home-Ownership-Specialist_R0020524-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)