# Senior Manager, IT Delivery

**Company**: Toast
**Location**: Remote, US
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $137,000-$219,000 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/toast/jobs/7851279?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4eb2834d-8e7

## Description

Toast is seeking a Senior Manager, IT Delivery, a technical, hands-on 'player-coach' who will serve as the strategic execution engine for the Information Technology department.

The Senior Manager, IT Delivery will manage a single Project Manager and support five specialized units: MDM, SaaS, Network, ServiceNow DevOps, and Compliance (UAR Coordination).

Responsibilities:

- Hands-On Delivery: Lead the end-to-end execution of critical IT systems initiatives, such as SailPoint/Identity Governance integrations and deployments, new tool deployment, User Access Reviews, and major system integrations.

- Ecosystem Integration & Decision Making: Drive holistic decisions across IT domains by understanding how core platforms integrate and operate together.

- Roadmap & Analytical Reporting: Partner closely with IT Leaders to define success metrics for IT programs and build dashboards to track enterprise-wide impact.

- IT Enablement & User Adoption: Drive enterprise-wide user adoption for the tech stack, create and scale training programs, and maintain a centralized documentation repository.

- Strategic Liaison: Serve as the primary point of contact between IT domains and external business stakeholders, translating complex technical infrastructure into clear business value.

Requirements:

- Experience: 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users.

- Core Systems Knowledge: Demonstrated, hands-on familiarity with core IT industry tools, specifically ServiceNow, SailPoint, Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM and Security Agent tooling.

- Ambiguity Navigation & Decision-Making: Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources.

- Matrix Leadership: Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies.

- Exceptional Communication: Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for non-technical stakeholders.

- Pragmatic Execution: A focus on rolling up your sleeves to drive execution, prioritizing real-world outcomes over rigid adherence to project management methodologies.

Nice to Haves:

- Background in IT Business Operations or IT Service Management (ITSM).

- Experience utilizing data analytics tools to build executive-facing performance and capacity dashboards.

- Strong understanding of AI and emerging technologies.

The base salary range for this role is $137,000-$219,000 USD.

## Skills

### Required
- ServiceNow
- SailPoint
- Okta
- AWS
- Google Workspace
- Atlassian
- MDM
- Security Agent

### Nice to have
- data analytics tools
- AI
- IT Business Operations
- IT Service Management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/toast/jobs/7851279?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)