# Senior CDD Risk Analyst, Direct Customer Onboarding

**Company**: Adyen
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000 - $130,000 (Chicago) or $119,000 - $154,000 (San Francisco)
**Category**: Finance
**Industry**: Finance

**Apply**: https://job-boards.greenhouse.io/adyen/jobs/8331933?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4ea4609c-8ed

## Description

Adyen is seeking an experienced Senior CDD Risk Analyst with a strong compliance background and deep CDD expertise.

The Senior CDD Risk Analyst will focus on two key pillars: leading quality improvements and directly managing high-complexity enterprise onboarding cases.

Responsibilities:

- Complex Merchant Onboarding & Collaborative Problem-Solving: Autonomously lead the onboarding process for Adyen's most strategic and complex enterprise merchants.

- Regulatory Interpretation & Policy Alignment: Translate complex second-line compliance policies into actionable first-line operational procedures.

- Uphold Quality & Consistency: Maintain "First-Time-Right" accuracy, perform regular quality control checks for the team, upskill team members on quality standards.

- Process Optimization & Tooling Innovation: Proactively identify operational bottlenecks, redundancies, and friction points across the end-to-end merchant lifecycle.

- Merchant & Commercial Partnership: Partner with Commercial, Sales, and Account Management teams during high-stakes negotiations and merchant escalations.

- Team Mentorship: Mentor a cohort of CDD analysts, acting as a go-to expert for complex case guidance and fostering a culture of proactive risk ownership.

Requirements:

- Experience: 6+ years experience in CDD, KYC/EDD operations or Second Line Risk or Compliance role within a FinTech, Payment Service provider, or Financial Institution.

- Complex Risk & Regulatory Depth: Proven mastery in evaluating complex risk scenarios beyond standard checklists.

- Commercial Maturity & Pragmatism: Proven track record of navigating complex commercial dynamics and high-pressure go-live targets without compromising risk controls.

- Merchant-Facing & Direct Customer Engagement: Experienced in direct customer interactions and merchant-facing roles.

- Data Rigor & Continuous Improvement: Analytical mindset proficient in leveraging data and analytics to identify root causes of onboarding friction.

- Autonomous & Strong Team Mentality: High autonomy, resilience, and clear written and verbal communication skills.

Nice to Have: Financial Product & Issuing Background: Experience with and understanding of financial products and/or issuing.

Total rewards & compensation: The annual base salary range for this role in San Francisco is $119,000 - $154,000. The annual base salary range for this role in Chicago is $100,000 - $130,000.

In-office expectations: This role is based in our San Francisco or Chicago office. We're an office-first company and expect employees to work in-office at least 3 days a week on average.

## Skills

### Required
- CDD
- KYC/EDD
- Compliance
- Risk Management
- Financial Regulations
- Data Analysis
- Communication

### Nice to have
- Financial Products
- Issuing Background

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/adyen/jobs/8331933?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)