JobPosting
title: Manager, Customer Data, Analytics & Tools
description: We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position... As a Manager in the Customer Data, Analysis & Tools group, you will do more than just "pull data" - you will be a champion for our team’s insights. You will sit at the intersection of complex analytics and strategic decision-making, helping Ford’s leadership understand the "so what" behind our market segmentation map and extensive customer data stack. We are looking for a dedicated, curious, and outcome-oriented professional who is proficient in data tools but excels at storytelling. You will be a key partner, ensuring our enterprise-wide customer framework is not only technically sound but also clearly understood and utilized across Corporate Strategy, Product Development, General Management, and Marketing. This position requires a detail-oriented, creative technologist, comfortable working in a highly collaborative environment, and able to work with a variety of internal and external clients and vendors. Responsibilities Lead Analytical Workstreams: Manage the full data lifecycle - from defining the business question to data hygiene and executing cluster/segmentation models. Specific examples include: Executing complex analysis of survey data. Integrating research findings with desk research sources, including but not limited to the New Vehicle Customer Survey (NVCS), S&P, and Ford internal customer data (Customer…
date posted: 2026-07-29T16:32:11.376Z
valid through: 2026-10-01T14:02:55.523Z
direct apply: false
occupational category: Data Science
industry: Automotive
skills: SAS
skills: Python
skills: R
skills: SQL
skills: Power BI
skills: data visualization
skills: statistical analysis
skills: data manipulation
skills: reporting
skills: visualization
skills: automation
skills: statistical modeling
skills: Master’s degree
skills: storytelling
skills: strategic acumen
skills: problem-solving
skills: market research
skills: technical depth
hiring organization: Ford Motor Company
  type: Organization
  founding date: 1903
  number of employees: QuantitativeValue
    value: 186000
job location: Place
  address: PostalAddress
    address locality: Dearborn
    address region: MI
    address country: US
employment type: FULL_TIME
base salary: MonetaryAmount
  currency: USD
  value: QuantitativeValue
    min value: 132800
    max value: 250800
    unit text: YEAR