JobPosting
title: Senior Client Success Manager
description: Future Creative is the global in-house agency responsible for all creative output across Future's impressive portfolio. As a Sr. Client Success Manager, you will harness this creative energy to deliver outstanding campaigns for our top-tier clients. Responsibilities Reporting to the Director of Client Success, you will act as the operational and visionary engine behind our campaigns. You will oversee campaign execution from the kickoff phase through to the final wrap. Your daily tasks involve translating strategy into practical internal plans and managing project timelines. You will use Asana to coordinate seamlessly across our Sales, Editorial, Design, and AdOps departments. Additionally, you will serve as the primary contact for client communication. You will manage campaigns across custom branded content, video, and social activations. By facilitating asset collection and tracking requirements, you ensure every project lands on time and within scope. You will also oversee post-sale production budgets to maintain profitability while delivering key performance insights directly to clients. Experience That Will Put You Ahead Of The Curve Manage client kickoffs and handle day-to-day client communication throughout the campaign delivery process. Maintain project timelines, task ownership, and milestones from kickoff through to final wrap. Guide cross-functional coordination across departments without tracking ambiguity. Identify risks early and bring practical solutions to every potential problem. Deliver campaign reporting, wrap documentation, and performance insights directly to your clients. Identify additional revenue opportunities and provide your unique perspective to assist internal teams. An ability to manage a diverse book of business directly and alongside partners. A team-oriented approach that elevates the performance of everyone around you. Exceptional organisational skills and a meticulous attention to detail. Excellent written and verbal communication s…
date posted: 2026-08-03T21:12:55.973Z
valid through: 2026-10-02T21:12:55.973Z
direct apply: false
occupational category: Sales
industry: Media
skills: Asana
skills: project management
skills: post-sale account management
skills: digital campaigns
skills: ad operations
hiring organization: Future
job location: Place
  address: PostalAddress
    address locality: New York
    address country: US
employment type: FULL_TIME
base salary: MonetaryAmount
  currency: USD
  value: QuantitativeValue
    min value: 85000
    max value: 95000
    unit text: YEAR