# Senior Business System Analyst, Salesforce

**Company**: Twilio
**Location**: Remote - Canada
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: CAD 99,760.00 - CAD 124,700.00
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/twilio/jobs/7807737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_4e39936c-d3a

## Description

Join Twilio as a Senior Business Systems Analyst, Top of Funnel, and play a crucial role in building extraordinary tools and solutions for their rapidly growing Go-To-Market teams.

As a Senior Business Systems Analyst, you will collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce and adjacent technologies. You will develop and maintain a holistic view of CRM-based processes and user personas to ensure compatibility with upstream and downstream systems and processes.

Responsibilities:

- Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce and adjacent technologies

- Develop and maintain a holistic view of CRM-based processes and user personas

- Own projects end-to-end to improve the way Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud, and ETL tools

- Translate business requirements into technical solutions and balance project timelines

- Engage in requirement gathering and stakeholder management

- Partner with 3rd party vendors to implement new out-of-the-box features and design custom solutions

Qualifications:

- 4-8 years of experience with Salesforce implementation, Support, and Maintenance

- Experience with Salesforce admin work and Sales Cloud / CTA management

- Demonstrated ability to understand business needs and translate user requirements into system requirements

- Salesforce Admin Certification

- Advanced knowledge of and experience with Salesforce Flow

- Strong presentation, communication, and facilitation skills

- Demonstrated ability to translate complex technical architecture into digestible information

- Experience collaborating with a global team

Location:

- Remote - Canada (Ontario, British Columbia, or Alberta)

Travel:

- Approximately 10% travel anticipated

What We Offer:

- Competitive pay

- Generous time off

- Ample parental and wellness leave

- Healthcare

- Retirement savings program

- Estimated pay ranges: CAD 99,760.00 - CAD 124,700.00 (based in British Columbia)

- Target Bonus Percentage: 12.5%

## Skills

### Required
- Salesforce
- Salesforce Admin
- Salesforce Flow
- CRM
- Technical Architecture

### Nice to have
- Salesforce Platform App Builder
- Salesforce Developer 1
- Analytics
- SOQL
- SQL

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/twilio/jobs/7807737?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)